Administrative Assistant
University of Miami

Job Info

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Current Employees:

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Primary Function: Reporting to the Manager of Information Technology, the Administrative Assistant provides support to the Office of Information Technology responsible for the day-to-day operations.

Duties and Responsibilities:

• Provides administrative support to the School's Information Technology Assists in handling and responding to service calls received on the technical support hotline.
• Gathers details of issues from the requesters and either provides troubleshooting tactics over the phone or routes the request to an appropriate member of the support team.
• Maintains records of customer interactions and requests by generating service tickets and including details of inquiries, technical issues, location, and a description of actions taken to resolve the request.
• Elevates complaints to management for further investigation as needed.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of routine office practices and procedures.
• Knowledge of simple data processing and transmission principles.
• Ability to utilize computerized information systems.
• Ability to understand and follow oral and written instructions.
• Strong interpersonal, communication and listening skills
• Skill in data entry or typing.
• Proficient in Microsoft Excel and Word

Education and Experience Requirements:

High School diploma or equivalent and 1 year related work experience. Any relevant education, certifications and/or work experience may be considered.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Part time

Employee Type:
Temporary - Charge Back (Fixed Term)

Pay Grade:
A4

This job has expired.