Americas Repair Center Manager - Onsite in Coppell, TX
SCIEX

Job Info

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For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you looking to grow your career in a people leader position while still making use of advanced technical and troubleshooting expertise?

The Manager of the Repair Center is responsible for ensuring the successful execution and high performance of tasks and objectives assigned to the Americas Repair Center. This encompasses all aspects of daily operations at the repair center, necessary to support our service and sales organizations. Activities include managing LC IQOQ tracking, distribution, and repair, hosting field support activities like instrument staging, and ensuring the timely and cost-effective completion and release of Service-Certified inventory and reclaimed parts. The Manager will collaborate closely with both on-site and remote warehouse, supply chain, and logistics staff to maintain smooth operations at the Repair Center and support revenue-generating opportunities.

This position is part of the Service Organization and will be located onsite in Coppell, TX.

In this role, you will have the opportunity to:

• Generate cost savings for the Service Organization by independently processing instruments for Service Certification resale and converting non-resale instruments into reusable parts stock.
• Process returns, providing troubleshooting, repair, full failure analysis, and reporting. Handle challenging diagnoses and repairs within the Repair Center as needed.
• Maintain a high-quality focus on all Repair Center activities, independently researching the root causes of issues and driving corrective actions for reported quality problems using available DBS tools and methodologies.
• Identify and oversee the development, testing, and deployment of processes, standard work, work instructions and other necessary documentation to support Repair Center activities. Lead special project development and documentation as required.
• Partner with the local distribution center and the material planning group to manage inventory flow between the repair center and the distribution center and work cross functionally to facilitate repair center activities.
• Be responsible for scheduling and providing training, coaching, and mentoring to technical staff to achieve repair center objectives.

The essential requirements of the job include:

• Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience
• Position requires 5+ years' experience working on Sciex and/or related OEM instrumentation as a Sr. Field Service Engineer, Field Service Application Specialist, Regional or Territory Specialist or related job category.
• Demonstrated proficiency in performing high quality installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation, with an understanding of SCIEX applications and software workflows.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 10%

• Ability to lift, move or carry equipment up to 50lb, ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.

It would be a plus if you also possess previous experience in:

• Detailed knowledge of Sciex instrument related procedures and tests (Install, PM, Qualification, Service, etc.)
• Ability to develop and follow complex written instructions and procedures, including verbal direction.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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