Application Coordinator II MyChart
Mass General Brigham

Job Info

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About Us

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Opportunity

MyChart fundamental experience requirements
o Rules
o SmartTexts
o Pools
o Reporting workbench report/slicer dicer
o Provider Masterfile
o Department Build/Facility Structure
o MyChart Master File
o Strings updating/management
o Project lead (ownership)

• MyChart Production Support- General
o Clinic and patient general support assistance - MyChart
o ServiceNow ticket management or similar system
o MyChart Enhancements/Projects as assigned

The teammate will;

• Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation
• Ability to help guide decisions using application knowledge and analysis in a timely fashion
• Participates in peer review for quality assurance of team member build, and assists with onboarding & mentoring of new team members
• Works closely with end users to document business requirements, and translates those requirements into functional specifications and/or system build/configuration for the software application
• Develops and executes test plans and performs other software quality assurance tasks
• Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution
• Provides high quality, customer-focused services
• Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment
• Participates in regular team meetings to discuss team activities, issues and updates
• Acts as team delegate/representative at department, project or other meetings, as assigned
• Participates as needed with review of the training curriculum and end user documentation for the applications user community
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Qualifications
Qualifications

• Epic MyChart Certification, preferred

• Bachelor's Degree required

• 5+ years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

Skills for Success

• Experience in the development, support or operation of software applications in a healthcare setting
• Excellent oral and written communication skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Demonstrated analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

• Demonstrates fiscal responsibility by effectively using Mass General Brigham Resources

Diversity Statement

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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