Assistant Family Services Center Manager
Innovative Network of Knowledge (INK)

Job Info

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It's a great feeling to work for a company that does so much good for others around the world!

Minimum Qualifications: Experience in supervision of staff in licensed childcare center. Associate
degree, CDA, certificate or credential in social work, human services, family
services, counseling, or related field within 18 months of hire preferred, but not
required. Experience working with diverse families in low-income communities.
For Early Head Start centers, must have training or equivalent coursework in
early childhood development with a focus on infant and toddler development.
Experience in education and/or early childhood programs. Valid driver's license
and work eligibility status. Pass a criminal and driving background check.

Preferred Qualifications: Bachelor's degree in social work or Early Childhood Education, Bi-lingual
(Spanish), three (3) years of case management experience

Critical Action Items:
1. Ensure staff, consultants, contractors, and volunteers protect the physical and mental health and safety of our children and no child isleft alone or unsupervised while under our care in your facility. (HSPPS §1302.90)
2. Hire, train, manage, and evaluate program personnel to support individual staff professional development and continuous program quality improvement. (HSPPS §1302.101)
3. Manage the delivery of high-quality program services that comply with state and federal standards through implementation, monitoring, and feedback of program policies and procedures. (HSPPS §1302.100)
4. Monitor compliance of recordkeeping systems for all physical and electronic program files (e.g., personnel, client, accounting, and incident records), including compliance with confidentiality. (HSPPS§1302.101)
5. Ensure center staff (including contractors) follow appropriate practices to keep children safe during all activities, including reporting at a minimum suspected or known child abuse and neglect, appropriate supervision of children at all times, and all standards of conduct. (HSPPS §1302.47, §1302.90)
6. Track and monitor child outcomes and quality assessment results on a center-wide basis, including compliance with positive adult-child interactions as measured by the CLASS: Pre-K instrument. (HSPPS
§1304.16)
7. Support staff development, including completion of minimum training requirements as specified in state and federal standards(HSPPS §1302.92), continuing professional development, and staff wellness initiatives.
8. Monitor and address attendance for each assigned child, to include direct contact with parents and intensive case management. (HSPPS §1302.16)
9. Engage families in a partnership that identifies needs, interests, strengths, goals, and services and resources that support family well-being, including safety, health, and economic stability. (HSPPS §1302.50, 1302.51)
10. Determine, verify, and document eligibility, recruitment, selection, enrollment, and attendance (ERSEA) of program participants in accordance with agency and federal policy, protocols, and regulations. (HSPPS§1302.12)
11. Participate in recruitment efforts designed to actively inform families with eligible children in the service area-specifically children with disabilities and other vulnerable or disproportionately impacted children- of available Head Start services and assist them with the application process. (HSPPS §1302.13)
12. Comply with established selection criteria and ensure program compliance with the Individuals with Disabilities Education Act (IDEA). (HSPPS §1302.14)
13. Ensure assigned program maintains its funded enrollment level, including filling slots within 30 days of vacancy. (HSPPS §1302.15)
14. Monitor and address attendance for each assigned child, to include direct contact with parents and intensive case management. (HSPPS §1302.16)
15. Collaborate with families in the families' preferred language (or through an interpreter) to engage them in a family partnership process that identifies needs, interests, strengths, goals, and services and resources that support family well-being, including family safety, health, and economic stability. (HSPPS §1302.50, 1302.51)
16. Meet with families to establish Family Service Plans (FSP) and review individual progress, evaluate/revise goals, and provide resource referrals based on the urgency and intensity of identified needs and goals as applicable. (HSPPS §1302.52, 1302.53)
17. Coordinate new and existing community referrals to maximize resources and avoid duplication of effort or services as applicable. (HSPPS §1302.52, 1302.53)

Other Responsibilities:
1. Provide timely communication as the first point of contact for the Head Start center for center personnel, support staff, families, and community partners.
2. Analyze program and child data and make program development recommendations to program leadership team.

3. Participate in program efforts and events designed to actively inform, recruit, and engage families with eligible and/or enrolled children in the service area.
4. Identify and promote opportunities for parents to participate in parenting and professional skills development, including opportunities to participate in the Head Start program as volunteers or employees.
5. Participate in the development and implementation of family and community engagement activities and special events.
6. Ensure teachers understand, generate and document in-kind contributions from parents and others and other allowable costs applied toward the non-federal share requirement.
7. Support development of community and self-assessment, grant applications, budgets, and required reports in accordance with INK and Office of Head Start timelines and criteria for composition.
8. Perform other job duties as assigned.

Measurable Deliverables:
1. Physical and electronic child files are current and organized.
2. The facility is free from physical and environmentalhazards.
3. Incident reporting occurs within the timeframes designated in program policy and protocol.
4. Weekly meetings with center staff ensure effective command, control, and coordination.
5. Required reports are prepared and submitted prior to deadlines.
6. Complete initial training on eligibility determinations within 90 days hire and subsequent professional development training as indicated by program management.
7. Program enrollment is 100% and complies with eligibility criteria and in accordance with agency, state, and federalstandards.
8. An established meeting and home visit schedule of sufficient and consistent frequency ensures a partnership between program staff and families in a timely and effective manner.
9. Child records are complete, current, and organized, including documentation of case notes within 24 hours of meeting/home visit.

Requirements:
1. Demonstrated leadership skills through professional presence and reinforcement of agency mission, vision, and culture to encourage passion, engagement, and accountability among center staff.
2. Demonstrated courtesy and sensitivity with center staff, children, and parents, including effective management of difficult or emotional child and/or parent situations.
3. Strong "people acumen" and knowledge of human resources policy requirements and personnel management strategies.
4. Knowledge of applicable state and federal Head Start regulations, performance standards and guidelines.
5. Strong written communication skills to document child files with reports and case notes.
6. Strong oral communication skills to communicate with families in their preferred language (or through an interpreter) to develop relationships with parents and structure services that encourage trust and respectful, ongoing two-way communication
7. Ability to incorporate the unique cultural, ethnic, and linguistic backgrounds of families in the program and community.
8. Sound judgment in the protection of confidential information.
9. Ability to organize and prioritize duties and responsibilities in a fast-paced environment.
10. Ability to work independently in a flexible schedule including nights, holidays, and weekends.
11. Possess sensitivity to the service population's cultural and socio-economic characteristics.
12. Familiarity with applicable state and federal Head Start regulations, performance standards and guidelines.
13. Required to lift up to 60 pounds.
14. Required to stand, sit on the floor, bend, squat, kneel, lift children, and engage with children.
15. Exposure to communicable diseases, and other hazards such as cigarette smoke, pets, at risk neighborhoods, etc.
16. Travel up to 50% by car, bus, airplane, or train may also be required associated with attendance at conferences, meetings and other duties carried out at distant locations in and out of state and in some cases where some overnight travel may be required.
17. Some evenings and weekend work may occasionally be required for events such as home visits, parent teacher conferences, Parent Committee meetings, community, and social events such as field trips.
18. Required to hold and maintain a valid driver's license

Here at INK, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

INK, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive a COVID vaccination and an annual Influenza vaccination or obtain an approved exemption from INK, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

INK, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of INK), not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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