Associate Manager Vaccines
McKesson

Job Info

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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

This role is responsible for assisting within various functions of the flu and covid vaccine process as well as the overall vaccine program. Work and collaborate with internal and external customers, along with cross-functional departments. This position will be responsible for managing inbound vaccine inquiries through the group inbox. This position will be responsible for managing several small/medium sized customer groups flu business from the prebooking through returns season. This position will be required to generate ad-hoc and custom reporting as needed for the members of the vaccines team. This position will assist with building and maintaining the pipeline of potential/future customers and assist the Vaccine Business Managers in coordinating meetings with included customers. This position will report to the Sr. Manger, Vaccines.

Key Responsibilities

• Flu and Covid pre-book management (form review, validate pricing, upload organize/ maintain files, reporting and communication). Communicate new season information to all segments. Develop and implement marketing materials through Workfront and IT teams to ensure online ads and notifications run on schedule.
  
• Responsible for providing answers and assistance related to flu inquiries to our internal and external customers in a timely and professional manner. Educate customers on all aspects of the products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.
  
• Coordinate with customer service team in providing training and basic knowledge of current year flu products and services. Provide sales documents, update FAQ's, and provide updated item portfolio lists and train customer service team on appropriate responses.
  
• Assist Vaccines Team with end of season returns process. Coordinate with reverse logistics and assist with inventory and data validation for accurate return percentages. Assist with item setup for new flu items.
  
• Assist Vaccine Team during the off-Flu season with projects and team email inbox. Work in tandem with Vaccine Business Managers to create updated sales documents for upcoming flu seasons.
  
• Assist in season prep with creating customer allocations, contracts, pricing and maintaining throughout the season. Responsible for weekly audits of allocation system to prevent lost virtual inventory. Manage several small/medium sized customers and/or buying groups flu business, contract pricing, flu vaccine supply and any end-of-season requirements.
  
• Other duties as assigned.
  

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience

Critical Skills

• 2+ years of relevant customer service experience
  
• Experience using Customer Service technologies (Salesforce, IBP, SAP, Office, etc.)
  
• MS Office proficiency
  
• Extensive knowledge of customer service processes and procedures required
  
• Demonstrated business acumen and strong communication skills to effectively engage and collaborate with key internal and external stakeholders.
  

Additional Skills

• Excellent customer service communication skills and track record of reliability.
  
• Flu Product knowledge highly preferred
  
• Able to work independently and drive results for customers and account managers.
  
• Professional communication: strong written and verbal communication skills and ability to interact with internal/external customers including sales team, account managers and co-workers
  
• Energetic self-starter with attention to detail who can be resourceful with issue resolution.
  
• Able to effectively work in a local and remote environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
  
• Able to prioritize and multi-task to meet various deadlines and customer expectations.
  
• Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated customers' problems/questions in a timely manner.
  

Working Conditions:

Environment (Office, warehouse, etc.) - Office based work

Physical Requirements (Lifting, standing, etc.) -

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$73,300 - $122,100

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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