Audio Visual Specialist - Beckman Institute for Advanced Science and Technology
University of Illinois

Job Info

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Audio Visual Specialist - Beckman Institute for Advanced Science and Technology

Beckman Institute for Advanced Science and Technology

Job Summary
The Audio Visual Specialist will work as a member of the Beckman ITS team. This position builds relationships with and provides direct hands-on assistance to Beckman Institute facility users to enhance the presentation, collaboration, and interconnectedness of Beckman's mission. The incumbent will incorporate industry leading technology best practices in conference rooms and auditorium, along with support customer service to Beckman personnel.

Duties & Responsibilities

• Assist with the technical setup and support of events, including audio visual setup, technical support during events, and post-event evaluation and troubleshooting. Many times, acting as a liaison between research staff and other staff or contract members to assure accurate problem interpretation.
• Partners with the Beckman Institute Information Technology Services Help Desk by setting and managing the expectations of customers; acting as an advocate for clients in service planning and deployment across the organization; and resolving customer satisfaction issues. Candidates must possess both strong customer service skills and a strong interest in learning more about IT including providing first level contact and problem resolution for all customers with hardware, software, and printing issues. Resolve as many of user problems as skills permits then properly escalate other problems to other appropriate Helpdesk team members.
• Research, design, install, configure, and maintain audio visual systems including video conferencing equipment, projectors, displays, microphones, speakers, and related peripherals. Will be the IT staff member involved with communicating to research staff, administrative staff, or contract members to assure accurate problem interpretation or room upgrades.
• Manage audio visual infrastructure projects, from planning through implementation, ensuring alignment with organizational goals and timelines. Evaluates new technologies that would improve customers communication methods for research or conference rooms in the Beckman Institute.
• Conducts one-on-one training events and small group technology training orientations for users of the various spaces users reserve within the Beckman Institute.
• Performs other related duties as assigned, including may supervise student staff or act as team leader on designated projects. Monitors the progress and direction of assigned tasks and makes corrections as needed.

Additional Physical Demands
Work may require frequent bending / stooping to look inside the lectern and show people where to find various pieces of equipment. Kneeling is occasionally required to run cables and other equipment through the floors or reach inside the lectern to get something that fell to the back.

This position also requires frequent communication both in-person and via radio.

Minimum Qualifications

1. High school diploma or equivalent.

2. Any one or any combination totaling two (2) years (24 months) from the following categories:

A. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

3. Demonstrated experience with troubleshooting. Demonstrated experience working in a customer service environment.

Preferred Qualifications

•Two years of experience in one or more of the following: audiovisual technologies, technology training, auditorium/conference room design, or the support of organizational technology enhanced conference room environment.

•Experience in one or more of face-to-face training, technology assessment, application of technology and media in auditorium/conference room and/or online environments.

Knowledge, Skills and Abilities

• •Knowledge of the systems and operations used within the areas and departments of responsibility.
• •Excellent verbal and written communication skills.
• •Oversee and coordinate activities of user groups.
• •Effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.
• •Identify and resolve technical problems.
• •Effectively communicate and professionally interact with all staff levels.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after November 1, 2024. The budgeted salary range for this position is $45,000-$60,000 per year. Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints.

Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on October 14, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. Please submit a cover letter, resume, and contact information for three professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Beckman HR at hr@beckman.illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1026670
Job Category: Technical
Apply at: https://jobs.illinois.edu

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