BiblioVault Operations Assistant
The University of Chicago

Job Info

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Department

Press Bibliovault Operations

About the Department

Based at the University of Chicago Press, BiblioVault is an ebook distributor, ebookstore, and resource for non-profits. We provide digital print support, online book tools, and ebook fulfillment options for academic publishers, serving 100 university presses and their customers, in the US and worldwide.

Job Summary

The BiblioVault Operations Assistant is part librarian, part proof-reader, part counselor, and part trouble-shooter. You'll need to be tech-adept, good at pattern recognition, friendly with correspondents, and able to tackle projects. The position is on the University of Chicago's Hyde Park campus.

Responsibilities

• Converts, evaluates, preps, and preflights PDFs for short-run digital printing.
  
• Assists publishers with printer settings, file setup, and web interface.
  
• Maintains metadata about book files, using online browser-based application and Unix tools.
  
• Makes corrections or repairs to PDFs, epubs, and other electronic files.
  
• Converts electronic book files to other formats or for other uses.
  
• Resolves publisher issues with speed and flexibility.
  
• Support includes email accounts, connectivity issues, operating system problems, spyware/virus removal; as well as support for various enterprise applications and a variety of desktop software packages. Writes support documents for common problems and questions to be maintained in the IT Services Knowledge Base.
  
• Updates daily status reports and shift handover reports. Acts as a liaison between customers and technical escalation teams by coordinating installation and maintenance services. Maintains communications with customers during the problem resolution process. Provides a single view to the organization for information technology related questions, requests, and problems. Follows proper standard operating procedures.
  
• Performs other related work as needed.
  

Minimum Qualifications

Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
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Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
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Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.
  

Experience:

• 3+ years experience with computer hardware and software, preferably word processors, text formatters, or desktop publishing.
  

Technical Knowledge or Skills:

• Experience working with PDFs and Acrobat.
  
• Familiarity with both Windows and Mac machines.
  

Preferred Competencies

• Careful attention to successful completion of all tasks.
  
• Awareness of and care for fine details.
  
• Diagnose and quickly resolve problems involving data conversion and/or user error.
  
• Learn complex procedures quickly; and to adapt to evolving processes.
  
• Comfort in working in a group setting.
  
• Ability to work independently with a high degree of initiative.
  
• Read and understand scholarly material in English.
  
• Communicate clearly in writing and speaking.
  
• Good problem-solving skills.
  

Working Conditions

• Move computer equipment.
  
• Read onscreen for extended periods.
  

Application Documents

• Resume (required)
  
• Cover Letter (required)
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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