Claims Specialist
Holman Enterprises

Job Info

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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:

• Track incoming auto, property and general liability claims on a daily basis and correspond with the local site management, witnesses, adjusters and attorneys as needed within the first 24 hours of notice when feasible.
• Monitor all open cases daily for any change in status.
• Conduct internal investigations as needed. Prepare supporting files for all accidents including photos, police reports, damage estimates and subsequent financial and legal findings.
• Assist in handling of EPL and Errors and Omissions (E & O) claims.
• Negotiate with third parties for adjustment of losses.
• Work directly with local management regarding explanation, understanding and application of applicable deductibles.
• Handle subrogation and claims.
• Pursue 3rd party carriers for diminished value and loss of use on vehicle damage claims involving Holman owned vehicles.
• Assist company's defense attorney(s) in preparation of cases. This includes investigation of accidents, inquiries and preparing material and evidence for company to use in hearings, lawsuits, and insurance investigations.
• Initiate communication with third parties for damage recovery on property damages against the company. Obtain necessary information and write reports in order to file claims with insurance carriers and claims departments.
• Assist in selection of Field Investigators, Cause and Origin experts, accident Reconstructionist, and doctors for Independent Medical Evaluations.
• Run loss reports and develop claim summaries as needed to track expenses and evaluate trends.
• Participate in periodic claims review meetings held with Operations, adjusters, broker, and attorneys.
• Assist Claims Manager in conducting periodic training related to claims investigation and reporting for site management.
• Assist Claims Manager and coordinate with Risk and Safety Manager with implementation of Loss Prevention initiatives as needed.
• Perform all other duties and special projects as assigned.
• Establish reserves and/or provide reserve recommendations within established reserve authority levels.
• Provide notices of qualifying claims to excess carriers.

Education and/or Training:

• Bachelor's degree from an accredited four-year university.
• Valid Driver's License
• AIC or equivalent designation preferred or ability to achieve.

Relevant Work Experience:

• A minimum of 3-5 years of prior insurance claims handling experience in both auto and general liability.
• Subrogation claims handling experience.

Planning/Organizing/Managerial Knowledge:

• Knowledge of insurance coverages, contracts and claims handling guidelines.
• Understanding of applicable statutes, regulations and case law.
• Detail-oriented organizational skills in a multi-tasking environment.
• Ability to compile and maintain case and claim files with appropriate documentation.
• Excellent problem solving and time management skills.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Ability to use Risk Management Information and Services (RMIS) System.
• Computer experience (MS Office, Excel, Word, etc.)
• Good analytic and negotiation skills.
• Flexibility, accuracy, initiative and ability to work with minimal supervision.
• Responsive to internal and external client needs.

Communicating & Influencing Skills:

• Excellent written and verbal communication skills required.
• Ability to negotiate settlements skillfully in difficult situations with both internal and external groups.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• Excellent presentation skills.
• Build appropriate rapport and effective relationships with people inside and outside the organization

Assets:

• Manages an inventory of claims to evaluate liability and costs.

• Verifying and determining applicability of coverage.
• Evaluates and manages non-litigated and litigated claims, determines future course of handling ,and works closely with local management team in Operations. Consults with the Claims Manager and/or legal counsel on those claims in which assistance and consultation is needed.
• Implements specific account handling instructions with adjusters assigned to claims.
• Determines the method and extent of investigation for each claim as required by company Best Practices (reporting to carrier, handling internally or seeking legal assistance). This includes the selection, referral and supervision of designated files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Discusses and approves negotiation settlements between our insurance carrier and the 3rd party carrier.

#NTSP

#LI-MG1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $67,670.00 - $98,125.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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