Client Service & Product Support Specialist - Employment Tax
ADP

Job Info

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ADP is hiring a Client Service and Product Support Specialist - Employment Tax.

• Are you ready to join a company offering career advancement opportunities throughout your career journey? 
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? 
• Are you looking for an inclusive environment with a culture of collaboration and belonging? 

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to help support clients through updates to government legislation and Tax compliance laws. You will serve as a trusted advisor to clients and work with various ADP operational departments to ensure effective communication to achieve business objectives and results. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos 

Ready to #MakeYourMark?  Apply now!

To learn more about Client Services at ADP, watch here: 

https://adp.careers/Client_Services_Videos

 WHAT YOU'LL DO: Responsibilities 

What you can expect on a typical day:

• Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. 
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."  You will keep up-to-date and proficient in all processes, procedures, and system enhancements as well as new product rollouts and existing offerings to contribute to client retention.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. You will develop and implement quarter-end and year-end project plan for assigned clients and prepare and conduct account reviews.  
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of client inquiries.. You will help optimize your clients' tax performance by monitoring and responding to client inquires within the designated service level agreement.

TO SUCCEED IN THIS ROLE: Required Qualifications 

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 

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