Client Services Manager - Laboratory
Montrose Environmental Group Inc.

Job Info

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ABOUT YOU

Are you passionate and ready to join an inclusive work environment, committed to excellence, to new ideas, and to delivering value? If the answer is, "Yes!" then we have an exciting career opportunity for you as a Client Services Manager at our Orange, CA laboratory. Who are we? We are Enthalpy Analytical, which is part of Montrose, the premier environmental service provider.

Montrose, a global environmental services provider offering environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions. Our qualified engineers, scientists, technicians, associates, and policy experts are proud of our collective expertise and the collaborative nature of our approach to helping clients. We strive to optimize environmental resiliency in a way that effectively complements our clients' decision-making and operations and efficiently fulfills their project requirements.

We have 3000+ employees and more than 135 global locations across the United States, Canada, Europe and Australia - all ready to provide solutions for environmental needs.

WHAT WE CAN OFFER YOU

As a key member of our Montrose team, you can expect:

• Mentorship and professional development resources to advance your career
• Direct exposure to our industry's leading experts who are solving the world's toughest environmental challenges
• An entrepreneurial environment where you can learn, thrive and collaborate with talented colleagues
• Opportunities to engage and contribute in our Diversity, Fairness and Inclusion and Women Empowering Leadership employee resource groups
• Competitive compensation package: annual salary ranging from $95,000 to $125,000
  commensurate with accomplishments, performance, credentials and geography
• Competitive medical, dental, and vision insurance coverage
• 401k with a competitive 4% employer match
• Progressive vacation policies, company holidays and paid parental leave benefits to ensure work/life balance
• A financial assistance program that supports peers in need, known as the Montrose Foundation
• Access to a student loan planning tool to optimize your student loan payoff plans and compare student loan rates with lenders.

A DAY IN THE LIFE

Enthalpy Analytical, is part of the larger organization, Montrose Environmental Group, is comprised of over 9 laboratories servicing air, water, soil, and toxicity testing. Regulations drive the need for our services, but our unique capabilities allow us to add value to clients beyond environmental compliance.

Our Orange, CA laboratory is currently seeking a Full-Time Client Services Manager (CSM) to join our team.

Reporting to the Lab Director, the CSM is a key member of the laboratory team, this role will be responsible for a full range of activities including:

• Lead the PM team to deliver a consistently exceptional customer experience for our clients.
• Manage clients' projects through all phases of laboratory operations.
• Participate in strategic discussions as a member of senior laboratory leadership.
• Provide technical and logistical support to PM team and sales staff.
• Personnel supervision, time management, and operational efficiency.
• Hiring and disciplinary actions within the team.

• Foster professional development of PMs to enhance their career opportunities.
• Communicate with clients about the nature of the samples being submitted to the lab and use technical expertise to ensure successful outcomes.
• Work closely with the lab to ensure that turn-around-times, short hold times and other sample issues are thoroughly communicated.
• Prioritize the workday based on deadlines, workload, and other related factors.
• Conflict resolution, personnel skills development and team building.
• Comply with Enthalpy's Quality Assurance Program and other policies.
• Comply with Enthalpy's Health and Safety Plan.

YOUR EXPERTISE AND SKILLS

To perform this job successfully, individuals must be able to perform each duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in the chemical, environmental, physical or biological sciences
• 5+ years of environmental-related experience including demonstrated progress in managing staff and projects.
• Experience working for an environmental laboratory company with progressive responsibilities as a Customer Service Representative, and/or Account Management/Sales.
• Familiarity with analytical chemistry processes and motivation to learn a wide variety of routine environmental testing procedures.
• Excellent communication skills, both written and oral, and the ability to relate professionally with outside clients as well as establish productive working relationships with laboratory and management personnel while also acting as a customer advocate.
• Excellent time management and organizational skills with the ability to handle multiple priorities simultaneously and operate in a fluid environment while accommodating priorities for both customers and internal operations.
• Flexibility to adjust quickly and effectively to frequent changes and altered priorities.
• Ability to work independently with minimal supervision.
• Excellent problem-solving skills. Ability to anticipate and recognize problems and communicate details with laboratory and management personnel, assisting with diagnosing root causes and taking corrective action to prevent recurrence.

The above statements are intended to describe the general nature of work being performed by people assigned to his classification. The are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-3500 or careers@montrose-env.com for assistance.

MAKE THE MOVE TO ACCELERATE YOUR CAREER

We are a fast-paced, dynamic and high-growth company. You are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues and its service providers. Therefore, if freedom, autonomy, and head-scratching professional challenges attract you, we could be the perfect match made in heaven.

Want to know more about us? Visit montrose-env.com and have fun!

Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities.

#INDMEG

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