Client Services Specialist
Eurofins Food Chemistry US, Inc.

Job Info

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Client Services Specialist

Position is full time, Monday-Friday, first shift, with extra hours as needed

Candidates currently living within a commutable distance of Madison, WI are encouraged to apply

Responsibilities include, but are not limited to, the following:

• Provides project management for ongoing client sample programs through daily customer communication and contact
• Be an internal liaison for clients so they only need to contact one person
• Empowered to make decisions on behalf of clients to provide superior service
• Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Onboard new clients by asking appropriate questions and providing SampleKinect® training
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
• Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
• Coordinates conference calls with client and other areas of Food Solutions as needed
• Contributes to assigned process improvement projects and supports implementation when needed

The ideal candidate would possess:

• Minimum of 2 years of direct food testing, high intensity customer service, or other business-related experience
• Experience in a scientific or logistics environment is heavily weighed
• Ability to work on multiple deadlines simultaneously
• Knowledge of other software applications (i.e. SFDC, NIMS) preferred

Basic minimum qualifications:

• Bachelor's degree in a scientific, business or related field (or equivalent work experience)
• Flexibility to participate in meetings across various time zones outside core working hours
• Occasionally working extended hours in order to adhere to client deliverable timelines
• Excellent customer service skills, attention to detail, and ability to be persistent while maintaining tact
• Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook)
• Ability to learn technical chemistry and microbiology testing requirements
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication, and organizational skills
• Proven ability to work independently
• Strong analytical skills
• Ability to communicate appropriately and effectively with internal and external clients
• Positive attitude and sense of urgency
• Thick skinned and able to take and give difficult news
• Able to accept responsibility for company errors
• Authorization to work in the United States indefinitely without restriction or sponsorship

Who we are:

Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agro science, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.

What we offer:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com

Eurofins is a M/F, Diabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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