Commission Debt Specialist
Group 1001

Job Info

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Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary:

The Commission Debt Specialist position is responsible for contacting agents to notify and collect on outstanding balances, manage agent overdue accounts and negotiating payment plans. This role requires persistence, attention to detail, and the ability to handle difficult conversations with tact and professionalism to ensure effective debt recovery.

Main Accountabilities:

This position has a variety of duties, including but not limited to:

• Contact agents via phone, email, and mail to collect outstanding debts.
• Negotiate payment plans and settlements within company guidelines.
• Maintain accurate records of all communications and transactions.
• Review and update account information to ensure accuracy.
• Address inquiries and concerns related to outstanding debts.
• Collaborate with internal departments to resolve disputes and discrepancies.
• Assist in special projects as needed.

Qualifications:

• High school diploma or equivalent
• 3+ years of debt collection or customer service experience preferred
• Minimum of 5 years of experience within an office environment
• Strong problem-solving skills and experience working in a fast-paced environment
• Strong negotiation, communication and interpersonal skills

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

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