Concierge Service Associate
Elevance Health

Job Info

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Title: Concierge Service Associate

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.

The Concierge Service Associate will be responsible for assisting national marquee client(s) with the At Your Service Model.

How you will make an impact:

• Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
• Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
• Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
• Provides updates based on an agreed upon timeframe.
• Assists in increasing member's engagement into appropriate programs and offerings.
• Is a resource and educator on health care related inquiries.

Minimum Requirements

• HS diploma or equivalent and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• BA/BS preferred.
• Experience in successful resolution of high level/sensitive customer service issues preferred.
• Solution Central experience preferred.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $28.68/hr to $47.12/hr.

Locations: California, Colorado, Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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