Coordinator, HR Operations- Hybrid
Walgreens NA

Job Info

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Job Summary:

Serves as a subject matter expert resource to provide shared service support to team members by responding to inquiries, and questions. Provides a broad level of human resources administrative functions in support of the vendor relationship and business. Carries out the responsibilities associated with the day-to-day operations of some or all human resources functions related to Total Rewards, Talent & Capability and HR Operations.

Job Responsibilities:

• Responds to routine inquiries within the HR functional area team(s) from vendor, team members and managers regarding a variety of HR related matters to ensure case resolution.
• Researches, collects and analyzes data, recommends, and implements approved HR procedures/processes/practices that support the delivery of effective HR support to the business.
• Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility. Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed.
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.
• Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR functional area team(s) and the customer at all times.
• Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected.
• Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
• Provides end-to-end administrative support to HR processes and coordinate with HR and HRSS teams on outsource processes.
• Supports vendor relationships with business partners, and manages vendor performance programs.
• Handles escalated situations tactfully, driving decisions through data and quality metrics and partnering with the business.
• Participates in internal and external meetings as needed.

About Walgreens and WBA :

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

• High School Diploma/GED and at least 2 years of experience in an administrative experience in a corporate environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience coordinating and scheduling multiple events simultaneously.
• Basic Internet Explorer skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Basic skill levels in MS Office Suite (Excel, Word, PowerPoint)
• Willing to travel up to/at least 5% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree and at least 1 year administrative experience in a corporate environment OR a high school diploma/GED and at least 4 years of experience in an administrative capacity.
• Experience with Visio
• One year of experience in a corporate human resources setting

This job has expired.