Customer Assistance Associate
Hyundai Capital America

Job Info

Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Associate, Collections Customer Assistance is responsible for the specialty servicing of lease & retail accounts in an escalation role. The Associate, Collections Customer Assistance will act as a support to Collections by investigating, analyzing and resolving escalations including, but not limited to: misapplied payments, extensions, first payment defaults, deceased accounts, SCRA accounts, and voluntary repossessions. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

1. Perform thorough follow-up, and research tasks to ensure effective problem resolution.

2. Handle phone calls and correspondence from customers with escalated issues.

3. Ensure that customer issues, disputes and inquiries are handled within specified timelines.

4. Properly document account information and input date in the appropriate systems.

5. Complete daily work activities to meet operational requirements and goals.

6. Performance Coaching (weighted at 5%/Daily task): Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

7. Perform all other duties as assigned.

Knowledge and Skills:

• Ability to multi-task and prioritize to meet daily goals.

• Strong administrative & organizational skills.

• Keen attention to detail.

• Demonstrated problem-solving ability.

• Demonstrated ability to collaborate and work well with others.

• Excellent communication skills, verbal & written.

• Knowledge of commonly used terminology, policies and procedures.

Qualifications

• 3-5 Years Collections experience.

• Automotive retail and/or lease experience a plus.

• Must be a high school graduate.

• College degree preferred.

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.