Customer Sales Representative
Securitas Electronic Security

Job Info

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Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit www.securitashealthcare.com

Position Summary
The Customer Sales Representative will sell products and services, uncover customer needs, and process a high volume of product re-orders via inbound telephone calls and emails within a team environment while delivering exceptional customer service in accordance with Company policies and procedures.

This role requires a candidate that lives local to the Lincoln, NE area.

Essential Job Functions

• Answering or return calls to customers to place orders, learn about and address their needs, and work closely with other team members to provide outstanding service to our customers.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information as needed.
• Building relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, and tools appropriately.
• Understanding and striving to exceed team goals while providing excellent consistent customer service.
• Utilize consultative approach to evaluate and understand customer's business and opportunities for cross sell opportunities
• Ability to generate sales leads
• Additional duties as assigned.

Required Qualifications

• High School Diploma or GED
• 1+ years' experience with telephone-based customer service or tele-selling

Preferred Qualifications

• Associate Degree
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, especially with CRM software (such as Salesforce Lightning), Microsoft Office and strong typing skills.
• Ability to ask probing questions and uncover needs for additional products and services.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Ability to work independently, manage time efficiently during high activity levels
• Be self-directed and capable of prioritizing opportunities and performing multiple tasks.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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