Customer Service Coordinator (Call center)
The Judge Group Inc.

Job Info

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Location: New York City, NY
Salary: $40,000.00 USD Annually - $60,000.00 USD Annually
Description: Our client is currently seeking a Customer Service Coordinator (Call center)
This position is fully onsite in New York, NY - MUST be local

Job Description:

As a Customer Service Representative, you will handle customer service inquiries, including phone, email, and special orders. You will assist in packing and shipping special orders and repairs to customers. You will see projects from start to completion in a fast-paced environment. You are extremely organized, communicate well, and enjoy the daily challenges of helping customers.

Responsibilities:

• Answer all company calls and direct customers to specific departments.
• Communicate with domestic and international third-party retailers to assist with customers' questions and repairs.
• Work alongside the certificate department to authenticate purchases.
• Act as a liaison for the third-party retail customer and the manufacturing office.
• Receive and inspect incoming packages and work with FEDEX and UPS to resolve issues.
• Listen to customer concerns and comments and take initiative to improve customer loyalty.
• Contribute to the repair team and work with other departments as needed.
• Ensure timely repair completion and fulfillment: packing and shipping, returns.
• Advise purchases across all retailers.
• Be the customer's point person for all questions concerning repairs, sizing, authenticity, sales, trunk shows, etc.

Requirements:

• 1-5 years' experience in a customer service capacity or call center.
• Proficient in Excel and Word.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-volume environment while being proactive, motivated, dedicated, and able to take initiative.
• Proven ability to work to strict deadlines.
• Self-motivated and team-oriented.
• Ability to troubleshoot, be solution-oriented, and take direction from the team.
• Previous experience in the luxury jewelry or fashion industry is a plus.

Contact: kmearkle@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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