Customer Service Rep I
Snapon

Job Info

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Overview

This position is onsite at our Crystal Lake, IL facility.

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Snap-on Industrial is seeking a great candidate to join our team. This position will process daily cash application functions, perform account/payment reconciliation and communicate with customers by phone and email regarding remittance details. Must have previous cash application work experience in a mid-sized to large corporation.

Responsibilities

Responsibilities

• Perform daily cash application functions.
• Basic understanding of accounting and credit card processing regulations.
• Communicate with customers by phone and e-mail regarding remittance details.
• Ability to work through and problem solve difficult payment situations.
• Assist accounting in account reconciliation efforts.
• Review, prepare, analyze and document accounts receivable reports and other ad hoc reports.
• Help meet collection targets as defined by finance department.
• Follow the procedures and protocol established by the company.
• Perform any other duties as assigned by management

Qualifications

Requirements

• Minimum 1- 3 years of related cash application experience in a mid-sized to large corporation.
• High School diploma or equivalent, Associates degree in Accounting is a plus. Proficient with Microsoft Suite software including strong excel skills.
• Customer service oriented with strong interpersonal skills. A strong team player and emphasis on customer service.
• Ability to work in a fast-paced environment, quickly transitioning from one account to the next.
• Must have the ability to remain calm under pressure in order to promote good customer relations both within and outside the company.
• Excellent written and verbal communication.
• Great attention to detail and analysis skills.
• Willingness to flex as the position evolves and/or needs of the department change.

Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

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