Customer Service Representative
Roth Staffing Companies

Job Info

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Ultimate Staffing has partnered with a fantastic manufacturing organization who is seeking an experienced customer service representative to join their growing team. If you have 3+ years in an office setting and experienced with accounts and order management please apply today for immediate consideration.

Please call 860.524.5573 or email your resume

What's in it for you?

• Up to $22/hr

• Internal growth opportunities

• Awesome company culture

• Weekly pay via direct deposit

• Affordable medical benefits

What's needed for this role?

• Communicating with customers Answering customer questions, providing information about products and services, and managing customer inquiries
• Resolving issues Listening to and resolving customer complaints, identifying and addressing customer concerns, and de-escalating conflicts
• Administrative tasks Managing records, filing, scheduling, and updating customer accounts
• Providing support Helping customers with registration or account creation, and checking product or service availability
• Improving processes Recommending improvements to company processes and passing customer feedback to the product or sales team
• Escalating issues Referring customers to supervisors or specialists when needed, and escalating inquiries to the appropriate team

?Qualifications:

• Previous experience in office administration or other related fields

• Ability to prioritize and multitask

• Excellent written and verbal communication skills

• Strong attention to detail

• ?Strong organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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