Customer Success Coordinator
Roth Staffing Companies

Job Info

Job Description:
* Acquire a thorough understanding of key customer needs and requirements.
* Act as the communication link between customers, retailers, and internal teams.
* Respond to customer service emails, handle orders, product inquiries, and complaints efficiently.
* Answer calls, provide order info, place orders, and process payments.
* Track orders and communicate with carriers.
* Process returns, provide shipping labels, and issue refunds.
* Use software to log customer interactions and solutions.
* Prepare progress and forecast reports regularly.
* Communicate with the team to discuss improvements, issues, and trends.
* Assist with general customer service tasks.

Requirements:
* 1+ year(s) of customer service experience
* Experience with SAP is a plus!

Additional Info:
* Pay range: $20-$22/hr
* Schedule: Monday-Friday 8am-5pm
* Location: Hybrid - 2-3 days remote per week (100% in office during 1 month training period)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.