Director, AI Ops & Site Reliability
PayPal Inc.

Job Info

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
Do you want to work on the platform that's the lifeline of global e-commerce? Does the thought of working and moving billions of dollars daily excite you? Do you want to build cutting-edge products that leverage GenAI to build scalable reliability platforms? If so, read on!

The Director of Engineering for Site Reliability Engineering will be responsible for setting the strategy and vision for our next growth stage in the Tech Infrastructure space. In this role, you will work with the company's business, product, and technical stakeholders to build the platform that powers PayPal to an industry-leading 99.999% of reliability. The ideal candidate is an Engineering leader with a strong platform-first mindset, has experience in Infrastructure Engineering, Cloud, Reliability, and Site Engineering domains, and a strong background in a high transaction volume environment, ideally in the fin-tech field.

Job Description:

What you need to know about the role:

Do you want to work on the platform that's the lifeline of global e-commerce? Does the thought of working and moving billions of dollars daily excite you? Do you want to build cutting-edge products that leverage GenAI to build scalable reliability platforms? If so, read on!

The Director of Engineering for Site Reliability Engineering will be responsible for setting the strategy and vision for our next growth stage in the Tech Infrastructure space. In this role, you will work with the company's business, product, and technical stakeholders to build the platform that powers PayPal to an industry-leading 99.999% of reliability. The ideal candidate is an Engineering leader with a strong platform-first mindset, has experience in Infrastructure Engineering, Cloud, Reliability, and Site Engineering domains, and a strong background in a high transaction volume environment, ideally in the fin-tech field.

Meet our team:

The Site Reliability Organization works with groups across the company to ensure that our customers get a world class, highly reliable experience when interacting with any of PayPal's products (Ex: PayPal, Braintree, Venmo, etc). This translates to work that is high-impact and highly visible. The selected candidate will have a unique opportunity to make a significant impact on scale, performance, and customer experience by building highly available and scalable platforms using emerging technologies like Cloud, AI/ML.

Your way to impact:

We are always looking for strong technologists who are passionate to solve large scale highly complex engineering problems, in a repeatable and maintainable way. The ideal candidate is passionate about building platforms at scale, cutting-edge technology, innovation, winning in the market and delivering on their commitments. You should have the technical expertise to lead software and architecture discussions and guide cross- functional product and engineering teams through functional definition, solution, and integration stages on large scale. They have a proven track record of leading and mentoring their teams to reach their highest potential.

In your day-to-day role you will be responsible for:

• Drive a results-oriented culture with a strong focus on engineering excellence, execution, and craftsmanship.

• Recruit, motivate, mentor, and lead the best engineering and management talent

• Ability to lead complex discussions and engagements that involve multiple project teams from PayPal and our partner organizations

• Build and scale platforms

• Construct a business and technical architecture that levers industry standards and use cases to create operating efficiency

• Provide strategic guidance and direction to development teams

• Manage geographically distributed teams.

• Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives.

• Balance urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate.

• Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages in a clear and compelling manner.

What do you need to bring:

• Solid track record of over-achieving engineering and platform delivery and scaling targets

• 15+ years' experience as an Engineering leader.

• Experience in infrastructure engineering, site reliability, devops practices and cloud (GCP preferred).

• Experience in Payments, FinTech, and Financial Services industry is required.

• Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set; ability to lead and influence direct reports remotely

• Excellent time management skills with ability to manage a large, diverse set of to- do's - vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable

• Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives

• Experience in building and leading a geographically distributed team

• AI experience a huge plus

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

This job has expired.