Director, Loss Control
AF Group

Job Info

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Direct and implement the loss control operations for the organization. This position will be responsible for profit results and ensuring profit goals are met, through effective servicing and risk improvement of customers and classes of business. In addition, this position will maintain the quality control policies per loss control standards and exercise broad discretion and judgment based on loss control guidelines.

RESPONSIBILITIES/TASKS:

• Align and support Loss Control activities to help the organization and enterprise achieve established goals.

• Direct loss control policy/procedures and monitor compliance.

• Responsible for the loss control audit process. Evaluates the quality of work and adherence to corporate standards.

• Direct loss control activities including: customer satisfaction, quality control process (file reviews), achievement of department and organizational goals and targets, and promoting overall business growth.

• Oversee compliance and ensure jurisdictional issues are met or corrected.

• Provide expert consultation to staff members regarding specific account service and risk acceptability issues.

• Partner with leadership from business development, claims and underwriting to address individual account issues and direction of the Company to meet goals. Intervene to correct issues affecting customer satisfaction or those affecting profitability.

• Oversee the development, maintenance and implementation of department workflows and procedural issues to manage the effective flow of business. Direct appropriate resources to achieve goals.

• Provide vision, leadership, planning, project coordination and management for the development of a cost-effective department.

• Represent company in community and industry, programs and conferences.

• Participate in the development of programs as a strategic partner that supports the Company plan.

• Participate in development of annual departmental budget, monitor budget and identify budget discrepancies. Research cause and make recommendations.

• Responsibility for balancing workload to optimize the effectiveness of the department.

DIRECTION EXERCISED:

Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

Bachelor's degree in occupational/industrial safety or related field required. Master's preferred. Continuous learning required, as defined by the Company's learning philosophy. Certification, or progress toward, highly preferred and encouraged.

EXPERIENCE:

Ten years of progressive responsibility in a loss control environment with demonstrated technical knowledge which provides the necessary skills, knowledge and abilities. Five years management or supervisory experience in a related field required. Experience within the workers compensation insurance industry highly preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Extensive knowledge of loss control techniques including knowledge of occupational classification codes, loss ratios, claims histories, territory and workload management, and key loss control disciplines such as ergonomics, machine guarding and environmental health.

• Knowledge of insurance operations including state jurisdictional requirements.

• Excellent analytical, organizational and problem solving skills, and strong skills in managing ambiguous situations and issues.

• Strong presentation skills are required to address company issues to any number of internal or external customers.

• Must demonstrate leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.

• Ability to work with and empower others on a collaborative basis to ensure success of unit team.

• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts, persuading others, responding to questions and employing active listening techniques.

• Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.

• Ability to provide a high level of customer service to internal and external customers.

• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards. Travel is required, with some occasional overnight stays. Must possess a valid driver's license with a record that meets corporate standards. Work is required at various times of the day and sometimes weekend work may be required. Must be able to meet general physical requirements that would allow the Director the ability to view and participate in account operations which may include climbing ladders and scaffolding, work in confined spaces, and or other similar situations.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.

Pay Range (M3B) - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $120,900 and $202,500.

#LI-TM1 #AFG

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