Director of Product, Developer Ecosystem
PayPal Inc.

Job Info

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal's payment integrations. The Developer Ecosystem team is part of the Core Product & Engineering organization, and responsible for PayPal's end-to-end developer experiences - including developer onboarding, integration, and servicing experiences.

We're looking for Director, Developer Ecosystem, who will transform Developer Experiences for PayPal Inc. If you are excited empowering Developers by helping them integrate PayPal solutions - this role is for you. In this role, you will lead the product strategy and vision for the next generation of API & SDK integration experiences, tooling & testing capabilities empowering PayPal's developers.

You will lead a team of savvy product managers developing state-of-the-art integration tools, testing frameworks and sandbox tools, simulators, and demo environments to help Developers go-live with PayPal. You will help us build state of the art platform for developer documentation critical for integration, troubleshooting, upgrades to enable the end-to-end developer lifecycle. In addition, we must listen to developers and understand their challenges during their lifecycle.

You will influence and collaborate closely with cross-functional partners including Engineering, User Experience, Analytics, Sales and Marketing teams to address challenges developer's face, and identify new developer-centric solutions to accelerate PayPal's product adoption. In partnership with engineering, you will own and execute the strategy and roadmap, with the goal of each new release making a measurable impact.

In this role, you will also be an organic developer evangelist and advocate - and bring the voice of developers to enhance future roadmaps and product strategy.

This job may require occasional travel to meet team members Asia Pacific.

Job Description:
Primary Job Responsibilities:

• Improve developer satisfaction through best-in-class integration experiences - In partnership with product teams, define and deliver the integration experiences via our APIs / SDKs. Define and deliver the product vision, and strategy for developer integration experiences, testing and tooling, go-live experiences.
• Establish strong governance practices to deliver high-quality integration experiences - Establish best-practices for developers integrating using guides, APIs, SDKs using tactics like checklists, sample implementation, how-to-articles and videos. Enable teams to resolve integration or experience issues timely and sustainably via Developer Portal experience including tactics like bug-bounty programs, audits, and continually monitoring KPIs like (but not limited to) time-to-market, developer satisfaction.
• Build robust platforms critical for developer enablement - build the platform for developers with key features like monitoring, alerting, integration health notifications. Build end-to-end integration journeys for top products, and monitor funnel drop offs throughout the journey. Fix product experience gaps based on friction experienced.
• Empower team of senior product managers and technical writers - make the biggest impact possible for developers while reaching their professional development goals. Help drive alignment and implement and champion decisions with your teams and across the organization as required.
• Be a trusted partner for senior management and PayPal developers - Determine and provide best solutions for future developer products. Foster a developer-first culture through proactive engagement with developers, professional services, customer success teams.

Attributes:User centric

• You have demonstratable experience in merchant integrations and developer experiences and have experience working directly with developer communities.
• You bring a user-centric acumen to product discussion and closely with a team of passionate stakeholders to design experiences for our developers.
• You're a tireless advocate for developers. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.

Systems thinker

• You are a strong systems thinker and know how to position and focus your design team to deliver both measurable impact and powerful experiences for developers using a data-oriented approach.
• You collaborate with your stakeholders to break down difficult problem spaces into realistically achievable projects.

Passionate people leader

• You have excellent communication skills, energy, and thoughtfulness to build and deliver the best-in-the-world developer platform for our developers.
• You are a compassionate mentor and leader for the developer product team support career development, take accountability for high-quality deliverables

Preferred Qualifications:

• 10+ years leadership experience in Product Management, Engineering, Management Consulting, or similar areas
• Prior experience in financial technologies, banking, finance sectors a plus
• Bachelor's in Computer Science or related technical field is helpful in this role
• Fluency in English

Our Culture:
We are a committed and passionate team delivering compelling experiences to our developers across all market segments. Our developer-centric team brings creative and technical skills together to craft solutions for our developers and merchants across the globe.

We drive innovation with a diverse team: with offices around the globe, our Product team is dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow.

We help each other through active collaboration, mentorship programs and global initiatives. Our diversity is our strength.

We give back: Our PayPal Gives programs have a positive impact on the community and help to develop a culture around the act of giving back, one team, and growth.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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