Director of Training, Children and Families Specialty Plan
Elevance Health

Job Info

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Healthy Blue North Carolina is looking to hire a Director of Training, reporting to the Executive Director of our Children and Families Specialty Plan. This people leader will develop and implement comprehensive training and outreach strategies, ensuring alignment with the North Carolina Children and Families Specialty Plan (CFSP) and NCDHHS requirements. This role oversees a regional team, manages stakeholder relationships, and ensures the effectiveness and compliance of training programs to enhance service delivery and meet contractual obligations. This role can work in a hybrid way from our Durham or Winston-Salem, North Carolina offices. The internal title is Manager II Special Programs.

How you will make an impact:

• Develop and deliver customized training and engagement strategies, ensuring alignment with health plan and NCDHHS requirements.
  
• Manage a team of 6 training and engagement liaisons. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
  
• Connect with North Carolina training groups and develop relationships with various stakeholders to identify training and engagement needs.
  
• Create, manage, and disseminate training content, ensuring it meets all contractual requirements.
  
• Oversee and coordinate all training and engagement activities within the health plan and with partner agencies.
  
• Engage with state agencies and community partners to create collaborative strategies.
  
• Maintain consistent educational outreach through various formats like webinars, newsletters, and town halls.
  
• Present conference proposals relevant to the health plan and conduct evaluations to incorporate feedback into future training.
  
• Participate in additional training opportunities to align with required outcomes.
  
• Directs and oversees program operations, collaborating with functional managers and participating in cross-functional workgroups to support corporate and health plan management.
  
• Evaluates program operations to enhance efficiency, financial return, customer service, and provider engagement, while managing resource utilization, schedules, budgets, and resource plans to ensure appropriate care delivery and task coverage.
  

Requires a BA/BS and minimum of 6 years experience, including prior management experience; or any combination of education and experience, which would provide an equivalent background.

Highly preferred skills and experiences:

-Demonstrated experience and understanding of the child welfare system and the interconnectivity between family preservation and stakeholder engagement within the Systems of Care framework.

-Extensive experience in building community relationships, developing and delivering community training programs, driving the development of materials, managing the engagement of community organizations.

-Experience in managing staff and coordinating the delivery of content within group settings.

-Expertise in developing, training and implementing community-based curricula and/or evidence-based models, such as High Fidelity Wraparound, EMDR, Trauma-Focused CBT, and DBT.

-Proficient in training large groups of professionals in multiple formats (in-person, online, pre-recorded)

-Experience with graphic design.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

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