Front Desk Manager
University of North Carolina at Chapel Hill

Job Info

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Department:

Wm Ida Friday Ctr-Cont Educ-527500

Career Area:

Administrative/Clerical Support

Is this an internal only recruitment?:

No

Posting Open Date :

12/19/2024

Application Deadline:

01/03/2025

Position Type:

Permanent Staff (SHRA)

Position Title:

Admin Support Specialist - Journey

Salary Grade Equivalent:

GN06

Working Title:

Front Desk Manager

Position Number:

00033286

Vacancy ID:

P019980

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday-Friday; 8am-5pm

Work Location:

CHAPEL HILL, NC

Position Location:

North Carolina, US

Hiring Range:

$40,059-$48,961

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

In service of the University's mission, Digital and Lifelong Learning works with units to support the development of digital programs and pedagogies, as well as other flexible and/or nontraditional learning experiences. We offer a variety of credit and professional (i.e., non-credit) programs through our unit and also provide support for programs across the University. In support of these programs, we provide strategy, coordination, and services to meet program needs, including but not limited to marketing, recruitment, program/course design and development, conference and event planning and support, and student/participant support. Through our programs and services, Digital and Lifelong Learning extends access to education for participants across the state and beyond and enables campus units to expand, share, and collaborate through support for their own research and educational programs.

Position Summary:

The Friday Center supports the University's mission by offering community and educational programming and operating the Friday Conference Center, a full-service facility for university and community events. Through its services, the Friday Center provides opportunities for learning, collaboration, and engagement to meet the needs of diverse audiences.

The Front Desk Manager serves as the first point of contact for visitors, clients, and program participants at the Friday Center, promoting a welcoming and engaging environment. This role supports both community programming and the Friday Conference Center by overseeing front desk operations, managing inquiries, and providing administrative and event support. The position is central to ensuring a smooth flow of information and services across the Friday Center.

The Front Desk Manager is responsible for maintaining a professional reception area, responding to inquiries from multiple channels, and coordinating with staff to ensure accurate information is provided. This role includes monitoring and sharing insights about trends in inquiries, channel usage, and client needs to help improve efficiencies and support service delivery. Additionally, the Front Desk Manager supports conference and event operations, assists with visitor logistics, and handles various administrative tasks.

Key Responsibilities
* Provide excellent customer service to guests, clients, and program participants.
* Oversee reception and front desk operations.
* Manage inquiries via phone, email, and in-person interactions.
* Provide administrative support, including mail distribution, parking coordination, supply management, and lost and found.
* Support event coordination and guest services for Friday Conference Center programs.
* Track trends and share insights across inquiries, channels, and client needs to support process improvements and enhance services.

Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications, Competencies, and Experience:

- Strong verbal and written communication skills.

Preferred Qualifications, Competencies, and Experience:

- Experience in front desk support and customer service.
- Experience with higher education programming.
- Experience in hospitality or guest services.

Campus Security Authority Responsibilities:

Not Applicable.

Position/Schedule Requirements:

Night work occasionally, Weekend work occasionally

Special Instructions:

H-1B sponsorship is not available for this position.

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