Front Office Specialist T2L
Wellstar Health Systems

Job Info

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Facility: Wellstar Primary Care - Alpharetta (2570 Holcomb)
Job Summary:Core Responsibilities and Essential Functions: __Customer Service:__ * a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. * b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. * c. Communicating quickly and often with patients, if there is a delay or wait for patient care. * d. Working with both clinical staff and providers in a team approach. * e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __Operations/Revenue Cycle:__ * a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. * b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. * c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. * d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits * e. Contacting patients for appointment reminders __Administrative:__ * Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests * Other duties as assigned by management. Required Minimum Education:

• *** Format Error High School Diploma Other

Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):Required Minimum Experience: 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required Required Minimum Skills:

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