Guest Relations Concierge
Holy Cross

Job Info

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Employment Type:Full timeShift:Day Shift

Description:The Holy Cross Hospital Guest Relations Department consists of associates who are representative of the first impressions made to our patients and customers entrusting their care with our organization. To support the of initiatives of Person-Centered Care and Living Our Values, it is imperative that these associates convey upon first impression interactions that support our Mission and Core Values, where we provide the utmost in patient care and customer service to all those we serve. It is the responsibility of these associates to provide superior service to members of our Holy Cross community in a professional and courteous manner.

The Guest Relations Concierge position is a full time position with benefits.
Schedule: Monday - Friday
8:00 am - 4:30 pm
Shift Rotation as NeededWhat you will do:

• Utilize a high level of interpersonal skills via utilization of emotional intelligence for effective communication with patients, customers, staff, and prospective clients of the organization.
  
• Receive and handle all incoming phone calls, providing accurate information to callers in line with HIPAA compliance; as well as relaying messages and transferring callers to appropriate personnel, patients, and/or visitors.
  
• Multi-task responding to multiple phone lines and greeting visitors entering the organization; as well as escorting new visitors guiding to various destinations in organization.
  
• Handle individuals presenting with complaints in a professional and courteous manner by navigating those customers through the appropriate channels to address their concerns, including but not limited to offering Guest Relations Management contact information, utilizing the chain of command to address situations of more urgent necessity, etc.
  
• Display computer and IT savvy with easy adaptability to changes in software and/or functions of various operating systems
  
• Maintain Main Lobby conditions to assure aesthetics are in line with organization expectations
  
• Communicate effectively with management keeping key personnel informed of pertinent information.
  
• Maintain professional demeanor to reflect the expectations of Guest Relations associates interacting with various customers of the organization, inclusive of uniform requirements.
  
• Participate in all mandatory education and competencies; as well as meetings or events where Guest Relations Associates' attendance is required.
  
• Use creative methods of addressing initiatives of cost containment procedures that benefit the organization's People-Centered 2020 strategic focus of effective stewardship.
  
• Perform other duties as requested by management within job scope.
  

Minimum Requirements:

• High school diploma or equivalent is required.
  
• Excellent organizational skills are required.
  
• Ability to maneuver and type on the keyboard for work purposes.
  
• Ability to operate miscellaneous office equipment is necessary.
  

Position Highlights and Benefits:

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
  
• Comprehensive benefits that start on your first day of work
  
• Retirement savings program with employer matching
  
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
  
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.
  

Ministry/Facility Information:

• A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy.
  
• We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
  
• Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. We are committed to providing compassionate and holistic person-centered care.
  

Legal Info:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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