Guest Services Assistant Manager - Davenport Hotels
Davidson Hospitality Group

Job Info

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Property Description

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.

Overview

Are you a highly motivated and customer-oriented individual with a passion for delivering exceptional service? Join our team as the Guest Services Assistant Manager and be part of an extraordinary hotel experience where you can showcase your leadership skills and provide an unparalleled level of care to our guests. In this dynamic role, you will oversee the daily operations of our garage and valet services, ensuring smooth operations, efficient service, and an outstanding guest experience. If you thrive in a fast-paced environment, possess excellent communication skills, and have a strong attention to detail, we invite you to apply for this exciting opportunity to contribute to our guests' satisfaction and be part of a vibrant hospitality team.

Key Responsibilities:

• Supervise and train the garage and valet staff, providing guidance and support
• Monitor and maintain parking areas, ensuring cleanliness and organization
• Coordinate and prioritize vehicle parking and retrieval to ensure efficiency
• Address guest inquiries, concerns, and complaints in a timely and professional manner
• Implement and enforce parking and traffic regulations to ensure safety and security
• Oversee the maintenance and repair of parking equipment and vehicles
• Collaborate with other departments to ensure seamless guest experiences
• Assist the Garage/Valet Manager in managing budgets, scheduling, and performance evaluations

As the Guest Services Assistant Manager, you will play a vital role in ensuring the smooth and efficient operation of our parking services and delivering an exceptional guest experience. We offer competitive compensation, comprehensive benefits, and opportunities for growth within our dynamic hotel/resort environment. Join our team of dedicated professionals and be part of a rewarding career journey where your passion for service excellence will be celebrated. Apply now to take the next step in your hospitality career.

Qualifications

• High school diploma or equivalent (Bachelor's degree in Hospitality or related field preferred)
• 2+ years of experience in garage or valet operations, with at least 1 year in a supervisory role preferred
• Strong customer service skills and a genuine desire to exceed guest expectations
• Excellent communication and interpersonal skills
• Ability to remain calm and make effective decisions in high-pressure situations
• Detail-oriented with strong organizational and time management skills
• Proficient in using parking management systems and technology
• Valid driver's license with a clean driving record

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $50,000.00 - USD $55,000.00 /Yr.

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