House Supervisor
Wellstar Health Systems

Job Info

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Facility: Cobb Hospital
Job Summary: The RN House Supervisor is a registered professional nurse who provides hospital wide leadership to all departments and divisions through the effective use of advance competencies in communication, job knowledge, professionalism and business skills to promote the creation of a center of excellence for staff recruitment and retention, and in clinical and business outcomes. This leader is a member of the leadership team and is responsible for overseeing activities within the hospital in the absence of hospital president, administrators and department directors. Responsibilities include clinical, financial, human and material resources deployment along with associated outcomes or goals. The RN House Supervisor reports directly to nursing resources leadership and indirectly to the administrator on call (AOC) demonstrating leadership to effectively partner with hospital leaders and medical staff to meet and exceed the hospital's mission, vision and goals. The RN House Supervisor provides leadership for department supervisors, assistant nurse managers and charge nurses in absence of traditional leader. He/she also serves as a mentor. The RN House Supervisor is the standard bearer and holds all team members accountable for the delivery of safe, quality care and services through effective communication, observation, and management through collaboration and servant leadership. The RN House Supervisor uses performance improvement methodology, successfully applies Lean Six Sigma principles and evidenced-based practice. Serves as a change agent for implementing best practice. The RN House Supervisor serves as a safety officer ensuring that safety, regulatory and quality standards are upheld through effective use of data and technology to make decisions and proactively mitigate unnecessary risks; and supporting a culture of safety and a safe work environment. The RN House Supervisor fosters communication and collaboration with physicians, staff, and patients across all departments and divisions of care. The RN House Supervisor serves as a sponsor for performance improvement; inspires others to seek opportunities to grow and improve their individual performance. RN House Supervisor models the way to foster exemplary skills in attaining effective teamwork among all individuals. He/she serves as a resource to staff, physicians, patients and families in accordance with legal, ethical, professional and organizational standards. It is expected that all nurse leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals. Core Responsibilities and Essential Functions: Leadership / Management Effectiveness This job is performed satisfactorily when: - Promotes the hospital image and maintains a helpful attitude towards employees, physician, visitors, and the community to enhance the hospitals reputation as a healthcare provider. - Presents self in a positive manner reflected by personal attire and etiquette. - Maintains confidentiality of hospital/departmental Information. - Strives for operational excellence within Nursing Services to ensure the delivery of quality nursing services in accordance with applicable policies and procedures and professional standards. - Responds to day to day operational situations within the hospital in an appropriate manner, communicates with staff, visitors and physicians as necessary to promote a positive outcome. - Maintains effective and appropriate staffing as evidenced by ongoing budgetary analysis in interdisciplinary collaboration with departmental leaders. - Conducts effective coaching that is consistent with Human Resources Policies. - Maintains contact with Managers to inform about coaching events. - Effectively supervises, coordinates, and directs hospital operational functions (e.g. Incident Command and initiating emergency procedures). - Promotes and monitors services and programs as reviewed by the Chief Nursing Officer and Nursing Services (e.g. Nursing driven protocols and hourly rounding). - Serves as a role model for all employees by adherence to and reflected in a positive attitude towards hospital policies, programs and activities. - Assist material management department with provision of patient care equipment as needed. - Facilitate activities that contribute to patient throughput from Emergency, admission to units through discharge (e.g. direct admissions, EMS) - Researching and securing necessary resources to support patient care and site safety. Communication / Team Work This job is performed satisfactorily when: - Responsible for communication that ensures information is shared for effective operations. - Seeks out, understands, listens and conveys clear information as needed in written and verbal forms. - Provides accurate and timely information for shift report. - Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations. - Investigates and responds appropriately to all complaints and takes effective service recovery corrective action when necessary in accordance with policies and procedures. - Demonstrates ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization. - Consistently demonstrates tact, courtesy and positive attitude in communications and interactions with other employees, visitors, physicians and the public. At all times presents the department and the hospital in a positive manner. - Demonstrates willingness and ability to initiate and implement change. Communicates problems to appropriate managers, department director and/or as needed or as they occur. Operations Management - On Site Command Center leader including establish the command center or facilitating emergency response. - Implement of surge plan as needed. - Recognize patient volume and safety concerns and escalate to appropriate leadership if diversion needs to be considered. - Partner with other facilities System wide to address operational capacity concerns across WellStar facilities. - Manage flow and release of deceased patients. - Efficient utilization of product, supplies, and equipment to ensure timely and safe patient care. - Respond to hospital-wide Code calls and facilitate adherence to established protocols (at some sites-may be involved in Rapid Response calls). - Any other duties as assigned. Required Minimum Education: Bachelor's Degree Baccalaureate degree in nursing (BSN) from an accredited/approved school of nursing Required and Master's Degree MSN, MBA or MHA Preferred and As of 07/01/2017, leaders without a bachelor degree are grandfathered in the role Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

• Reg Nurse (Single State) or RN - Multi-state Compact
• Basic Life Support or BLS - Instructor
• Advanced Cardiac Life Support-Preferred or ACLS - Instructor-Preferred or ACLS - Provisional-Preferred

Additional License(s) and Certification(s):Required Minimum Experience: Minimum 2 years clinical experience required and additional two years of nursing leadership or supervisory role Required Required Minimum Skills: Should possess excellent verbal and written communication skills and relationship building; a knowledge of the health care environment; leadership that includes such skills successfully implementing and managing a change process ability to use systems thinking and inspire, coach others to be successful; model the way for professional practice; professionalism and teamwork/collaboration for self/department/medical staff; and possess necessary business skills to manage human and material resources. Should be able to apply principles of managerial and leadership theory. Must be proficient in clinical technology (e.g. Epic). Must be proficient in computers skills such as; scheduling and other office software (e.g. SmartSquare, MS Word). Must be continuous learner who understands health care financing, strategy, and operations for running a business unit(s); and effectively employ data and technology to support work processes and make decisions. Supports shared governance or shared decision making; manage the design and delivery of care that is based on evidence and focused on quality and safety. Knowledge of risk management and various accreditation/regulations/licensing requirements assuring that these are upheld while advancing industry standards through the achievement of goals by effective management and measurement of outcomes.

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