IT Business Analyst - Hybrid
Wellesley College

Job Info

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At Wellesley, our mission is to deliver an outstanding liberal arts education
to women who will make a difference in the world. Our collaborative
community, comprising faculty, students, staff, and alumnae, is guided by
our shared values. We champion intellectual discovery and excellence,
uphold gender equality as foundational to progress, affirm diversity as
crucial to educational excellence, value connection and community, empower
individuals for social change, and commit to integrity and academic freedom
in our pursuit of knowledge. Join us in this transformative journey!

When applying for the position, please ensure a thorough review of the job
details. If you are an internal employee, kindly utilize the internal portal on
Workday for your application. Prepare a comprehensive resume/cv and cover
letter for upload. Acceptable formats for these documents are either PDF
(.pdf) or Word (.doc).

Job Posting Title
IT Business Analyst - Hybrid

Job Description Summary
Admin Exempt

Job Description
Position Summary
As the face of Library and Technology Services to the administrative departments at the College, IT Business Analysts provide essential support for a range of enterprise applications. They are part of a dedicated team that has driven significant digital transformation at the College over the past ten years. Their goal is to be technology experts who collaborate with administrative users to enhance business processes and introduce efficiencies.

IT Business Analysts primarily support business users in their technology applications. This role serves as a functional business consultant and application administrator, collaborating with administrative departments and other LTS staff to translate needs into technology requirements for the research, design, testing, and implementation of technology solutions using various applications.

This position will primarily support the Development Office and the Alumnae Association which serve almost 40,000 living alumnae. The software used by these departments includes several applications in the Salesforce Ecosystem, such as Affinaquest, Apsona, Blackthorn, and Form Assembly, as well as the alumnae relationship system, Finalsite. Other niche products include ThankView, GiveCampus Volunteering Management System, and GiveCampus for payment processing.

Primary Position Responsibilities:

• Facilitate discovery, design, testing, configuration, training, and documentation for projects to ensure timely and budget-friendly delivery that meets user and College needs.
• Collaborate with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes.
• Analyze technical, functional, and business process requirements, providing recommendations for improvement.
• Handle administrative functions, including user account maintenance, profiles and permission sets, reports and dashboards, workflows, data loads, and application support requests.
• Manage administrative functions such as building custom apps and objects, formula fields, flows, custom views, sharing and restriction rules, and other intermediate complexity tasks.
• Assist Core Teams in monitoring the internal support queue and improve database platforms by resolving issues promptly.
• Jointly manage enterprise application upgrades, new releases, patches, and testing, including communication and rollout of new functionality to users.
• Investigate and resolve data, integration, and reporting integrity issues, maintaining database integrity and staying informed on system security and setup.
• Serve as a liaison between designated college departments and other LTS groups, attending meetings and communicating as needed.

Performance Profile:

• Build and maintain strong, productive, and collaborative working relationships with administrative departments, LTS colleagues, and other college experts to ensure cohesive service delivery to the community.
• Provide administrative departments with a clear channel for technology requests, advocating based on business needs. Support operational processes and address system issues promptly. Allocate appropriate resources in LTS or elsewhere as needed, and escalate conflicts in priorities.
• Ensure appropriate access to data resources while maintaining proper security levels.
• Maintain high levels of client satisfaction with service delivery and resource availability. Identify and address the College's enterprise administrative integration needs through selecting and implementing specified software solutions.
• Ensure projects meet specifications and are completed according to established schedules. Maintain clear communication with stakeholders throughout the project duration. Participate as a member or leader of project teams as needed.

Education Required:

• Bachelor's degree, or equivalent, in relevant field

Experience Required:

• 5+ years technical knowledge and experience in a relevant field, preferably in higher education.
• Minimum three years experience as a Salesforce Administrator or Salesforce Business Analyst, or similar role

Skills and Abilities Required:

• Salesforce administrative and/or business analysis experience.
• Project management experience with the ability to balance competing priorities.
• Understanding of Agile methodology and iterative approaches to project work.
• Experience in designing, implementing, maintaining, and reporting from relational database management systems.
• Ability to continuously acquire technical skills and develop new technological solutions.
• Ability to analyze and coordinate project components and communicate effectively with stakeholders.
• Technical knowledge or degree, with experience in report writing and data retrieval
• Ability to work with various departments across the college with employees of differing technical expertise.

Company Description
Wellesley's mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community-faculty, students, staff, and alumnae.

Embark on a fulfilling career journey at Wellesley College, where we prioritize your well-being and professional growth. As a valued member of our team, you'll enjoy a comprehensive array of benefits and resources designed to enhance both your work-life balance and long-term success.

• Competitive Compensation : Experience competitive wages ensuring your dedication is recognized and rewarded.
• Exceptional Benefits Package: Access a comprehensive benefits package, including health, dental, vision and pre-tax saving benefits, life insurance, disability coverage, and more to safeguard your health and that of your loved ones.
• Commuting and Transportation: Enjoy the convenience of free parking on our picturesque campus, easily accessible from major roadways. We are also accessible via the MBTA commuter rail.
• Paid Time Off : Take advantage of paid vacations, personal days, sick time, and holidays to recharge and maintain a healthy work-life harmony.
• Retirement Savings : Plan for the future with our retirement savings plan. Wellesley College contributes up to 10.5% towards your 403(b) plan for eligible employees
• Work/Life and Wellness: A hybrid work environment for select positions (additional details will be provided during the interview process), caregiving support through Wellthy, legal plan insurance, pet insurance discount and a variety of other resources including retirement planning, free onsite and virtual fitness classes and access to cultural and leisure activities throughout metro-Boston.
• Professional Development: Enhance your skills and explore growth opportunities through continuing training and pathways for growth within our supportive environment.
• Tuition and Education Benefits : Invest in your education with tuition benefits, and access resources to navigate student loan forgiveness, reinforcing our commitment to your ongoing learning.
• Campus Privileges : Enjoy free use of our state-of-the-art athletic and fitness facilities with onsite fitness classes, Library resources, and seize opportunities to attend diverse campus events that contribute to a vibrant community.

Apply today and take your first step toward a rewarding career with Wellesley College - where your unique strengths and success are celebrated as part of our shared commitment to inclusivity!

Worker Sub-Type
Administrative

Time Type
Full time

EEO Statement
At Wellesley, we embrace and honor difference and diversity. We believe the best ideas-the best solutions-draw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members for the Wellesley community have an equal opportunity to flourish.

Wellesley College is an Equal Opportunity Employer, committed to the diversity of the college community and the curriculum . Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.

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