IT Support Technician II
The Judge Group Inc.

Job Info

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Location: Englewood, CO
Salary: $21.00 USD Hourly - $25.00 USD Hourly
Description: My client is looking for Desktop Support Technician. Role is contract for 12 months and on site in Englewood, CO

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
-Provide basic network support ensuring desktop and other networked peripherals full connectivity. -Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms. -Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction. -Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups". -Support organizational efforts and maintaining policies and procedures in the IT Department -Assist with the creation and maintenance of local site IT systems documentation.

*MUST BE ONSITE IN ENGLEWOOD, CO* *NO SECURITY CLEARANCE REQUIRED* Notes from the manager: This position is just standard desktop support, customer service mindset, high energy and customer engagement. Skills: -Customer/solution ownership, an overall drive for excellence. -Team focused with the capacity for knowledge sharing -Written and verbal communication skills with end users -Demonstrate a customer care philosophy that ensures a high level of customer satisfaction -Ability to understand user and business needs and translate to technical solutions -Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals -Comprehensive troubleshooting skills of industry standard hardware and software products/services Education: Associate's Degree in a related field of study with 2 or more years of relevant experience Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Contact: emeltzer@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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