KCP NA Customer Experience Portal Leader
Kimberly-Clark

Job Info

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Kimberly Clark Professional (KCP) North American (NA) team is looking for an experienced Customer Experience (CX) Portal Leader to join its Customer Experience & Marketing team.In this role you will be actively driving the strategy for NA's portal strategy, capability enablement and daily operations management. This role will drive the daily operations management and future strategy in NA for KCP's customer portal and provide input for the functional innovation to drive the customer experience.

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will:

• Strategy & Product Roadmap - Identify and prioritize with regional stakeholders (sales, marketing, finance, RGM, OTC, etc.) the functionality and feature requirements for portal and its ability to drive the region's CX strategy.
• Work closely with Global CX Portal Product Manager and DTS Portal engineering leaders to manage the regional portal strategic features requirements & enhancements.
• Project Business Case, Prioritization & Approval - Collaborate with global portal product team and regional stakeholders to create business cases to be prioritized on the roadmap. Making thoughtful tradeoffs to balance quality, customer value, and schedule.
• Support and collaborate with global product & engineering teams to value stream map key operational and functionality processes to assist global teams in product development for portal and digital transformation of regional operations thru the portal.
• Product Roadmap Delivery - Drive regional feature progress & development transparency for regional portal product roadmap to ensure alignment with regional peers and global portal teams.
• Report to regional leadership regularly on portal performance and impact on region's projects or goals (ex., regional CX goals or commercial goals)
• Report on key performance indicators (KPIs) for KCP NA portal's performance, project roadmap milestones and customer/user insights.

The successful candidate will join the Kimberly Clark Professional North America Customer Experience and Marketing Team and report to the Associate Director.

Led by Purpose. Driven by You.

About You

You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. To succeed in this role, you will need the following qualifications:

• Bachelor's degree required in Marketing, Business Administration, or related discipline with 7+ years of relevant work experience.
• Master's degree preferred.
• Prefer 5+ years of experience managing initiatives for a B2B or B2C website, customer hub/portal or other customer-facing applications/technology.
• Ideal experience includes working previously for a manufacturer or distributor in a product manager, customer services manager, product owner, engineering manager or solutions architect role.
• Demonstrated ability to work independently and autonomously while also being highly collaborative with an affinity for building relationships across teams including business partners, external agencies, and vendors.
• A team player with high energy who is self-motivated, and performance/results driven.
• Ability to lead through ambiguity and is a creative problem solver.
• Strong attention to detail, analytical acumen, and resilience under pressure
• Experience working with multiple stakeholders to prioritize effectively while managing diverse needs of a growing business.
• Experience of working in an AGILE environment.

Total Benefits

For a complete overview, see www.mykcbenefits.com

Hybrid Work Arrangements: You're looking to make a difference. When and where it works best for you. And at Kimberly Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works, flexible work (hybrid) arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

For Kimberly-Clark to grow and prosper,

we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 or kcchrprod@service-now.com for assistance. You must include the six-digit Job # with your request.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.

This job has expired.