Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
The Logistical Parts Customer Support Coordinator provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Fresno, CA.
As a part of the team, you will:
•Answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
•Provide backup support for the customer service website by responding to customer inquiries.
•Ensure accuracy by determining part numbers through the use of manuals, drawings & help desk.
•On a rotating basis provide 24-hour emergency on-call service to customers and field service techs.
•Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
•Address complaints resulting from customer error or that of other external or internal sources.
•Authorize customer return of parts not needed, or parts shipped in error.
•Assist AP/AR in processing credits for part returns, providing proof of delivery to ensure proper payment of invoices and receiving PO's so vendors can be paid.
•Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner.
•Customer Service Mailbox Triage
•Provide disputes resolution and triage.
•Follow - up on quotes with both internal and external customers.
What you know
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.