Logistics Customer Account Specialist
Roth Staffing Companies

Job Info

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Logistics Operations Customer Service

Pay range: 21.00/hour
Schedule: 8:00am-5:30pm, Monday-Friday
Location: Eden Prairie, MN -Onsite In Office

How to Apply: Please apply directly to this position including a resume updated with your most recent employment.
Recruiter: Kim G. 651-461-0183 or
Company Benefits: Client Benefits: Competitive, robust pay and benefits package including medical, dental, vision, life and disability insurance, prescription drug coverage, retirement plans with company match, paid time off and paid holidays, charitable giving match and employee stock purchase program, Career development and advancement opportunities, and High-energy, collaborative work environment!!

Job Duties/Description:

• In this role you will be performing basic operational tasks to ensure that we meet the transportation needs of customers and carriers.
• Create orders, provide shipment information, activate shipments, build and assign loads.
• Schedule appointments, track/trace shipments, and enter events and invoices.
• Monitor task boards and email accounts and respond to customer and carrier requests.
• Enter and update the database with knowledge obtained through SOPs and experience and, when required, follow defined escalation procedures and training.
• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
• Validate and ensure the accuracy of load data in systems according to company and customer standards.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements.

Requirements:

• High school diploma or GED
• Previous customer service in a call center or similar environment with good longevity in previous employment.
• Basic Proficiency in Microsoft Office Suite of programs
• Demonstrated ability to communicate effectively, prioritize work with good time management skills.
• Prior work experience that required attention to detail and accurace

Roth Staffing Benefits during contract period:

Keywords: Customer Service, Call Center, Logistics Customer Service, Customer Service Representative - Logistics, Supply Chain Customer Support, Transportation Customer Service, Freight Customer Service, Logistics Coordinator - Customer Service, Order Fulfillment Specialist, Warehouse Customer Service, Distribution Center Customer Service, Shipping and Receiving Customer Service, Import/Export Customer Service, Inventory Control Specialist, Freight Operations Specialist, Last Mile Customer Service, Reverse Logistics Customer Support, 3PL (Third-Party Logistics) Customer Service, Logistics Account Representative, Transportation Coordinator - Customer Service, Freight Broker Assistant, E-commerce Logistics Customer Service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those

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