Manager, Digital Product Owner - MDM
University of Miami

Job Info

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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Full-time Manager, Digital Product Owner - MDM to work remotely in South Florida.

The Mobile Device Management (MDM) Product Owner oversees the design and engineers the delivery of innovative products in the patient and employee digital experience landscape. Moreover, the incumbent manages the entire product life cycle from planning to execution in support of organizational strategy and objectives. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements.

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.

• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.

• Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.

• Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.

• Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.

• Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute go-to-market activities, ensures user adoption, and identifies and measures user utility.

• Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team.

• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Responsible for overseeing the development and implementation of a mobile device management solution for the organization.

• Ensures employees are trained in controls within the function and on University policy and procedures.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Oversee the development and implementation of a mobile device management solution for the organization.

• Defining and prioritizing product features and enhancements based on customer needs, market trends, and business goals.

• Collaborating with development teams to ensure timely delivery of product features and enhancements.

• Conducting market research and competitive analysis to stay informed about industry trends and best practices.

• Working closely with stakeholders to gather feedback and requirements for product improvements.

• Developing and maintaining product documentation, including user guides and release notes

• Conducting user testing and gathering feedback to validate product features and enhancements.

• Monitoring key performance indicators and metrics to measure the success of the product.

• Providing training and support to end-users to ensure they can effectively use the MDM solution.

• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

• On-call availability to address urgent issues outside of regular business hours.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.

CORE QUALIFICATIONS:

• Bachelor's degree in relevant field such as computer science, engineering. Additional certifications in product management or mobile device management are a plus.

• Minimum 5 years' experience working in a product management role, preferably in the mobile device management or enterprise software industry.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

• Ability to recognize, analyze, and solve a variety of problems.

• Proficiency in computer software (i.e., Microsoft Office).

• Ability to work independently and/or in a collaborative environment.

• Understanding of mobile device management (MDM) principles and best practices

• Knowledge of different mobile operating systems (iOS, Android, Windows)

• Familiarity with mobile security protocols and encryption methods

• Understanding of enterprise mobility trends and technologies

• Strong communication and interpersonal skills to work with cross-functional teams.

• Analytical and problem-solving skills to address complex issues related to MDM.

• Technical proficiency to troubleshoot and configure mobile devices.

• Project management skills to plan, execute, and monitor MDM initiatives.

• Ability to prioritize tasks and manage multiple projects simultaneously.

• Knowledge of project management methodologies and tools

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H17

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