Manager, Revenue Technical Support - Automation So...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Overview:
As a Technical Operations Automation Manager, you will be responsible for planning solutions to automate repetitive and time-consuming processes within the revenue operations and client services teams. Your primary objectives will be to enhance data accuracy and consistency, streamline operations, and centralize best practices for automation. You will collaborate with cross-functional teams to integrate automation into evolving processes, ensuring that all solutions align with company goals and objectives.

This will be an Individual Contributor role.

This is not a remote position. You will require to report into either our San Bruno, CA or Hoboken, NJ office.

Key Responsibilities:

• Assess current operational processes to determine their suitability for automation.
• Ensure continuous optimization and alignment of processes with company objectives.
• Analyze incoming requests to identify patterns that can be automated in a cost-effective manner.
• Create comprehensive reference materials and proposed solutions.
• Develop business cases and problem statements that justify automation requirements.
• Identify projects that impact our strategic KPIs (cost effectiveness. Reduce
• Present findings to stakeholders and secure buy-in for automation projects.
• Collaborate with operational stakeholders to define future state vision for automation and more efficient workflows.
• Conduct discovery sessions, create wireframes, and design effective solutions for automation projects.
• Oversee the end-to-end processes, from discovery to solution implementation.

Preferred Qualifications:

• Proficiency in mapping out operational processes and developing detailed reference materials.
• Extensive experience in solution design and the successful implementation of automation projects.
• Strong interpersonal skills to build effective relationships with colleagues, clients, and stakeholders.
• Proven track record in automation and process improvement within a business operations environment.
• Demonstrated ability to resolve conflicts and negotiate solutions through effective communication.
• Strong analytical skills with a keen ability to evaluate the cost-effectiveness of automation solutions.

Minimum Qualifications:

• Bachelor's degree in communications, journalism, business, or a related field.
• 4+ years of experience in engineering, product management, or a related technical operations field.
• Exceptional communication skills, both written and verbal, to effectively convey ideas and collaborate with team members.
• Demonstrated ability to actively listen and provide constructive feedback in a professional manner.
• Ability to adapt communication styles to different audiences and situations.
• High attention to detail and a strong commitment to excellence.
• Independent self-starter with a proven ability to take proactive action to accomplish work goals with minimal oversight.
• A continuous improvement mindset focused on enhancing work quality and effectiveness.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10279:The annual salary range for this position is $84,000.00-$156,000.00
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San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$169,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 3 years' experience in production support, software Support, or technical support.
5 years' experience in production support, software support, or technical support.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

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