Network Technician
The Judge Group Inc.

Job Info

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Location: San Antonio, TX
Description: Our client is currently seeking a Network Technician

Required Skills:

• The requirement is for a strong networking candidate with data center experience.
• Extensive experience with Cisco switches, CCNA, and similar certifications needed
• Includes, but is not limited to, software and hardware support via deskside support or remote support.
• The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
• Experience with Active Directory to delete users or reset passwords.
• Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
• Experience working in-house in a corporate environment.
• Experience with the ServiceNow ticketing tool.
• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired.

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written, and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional service skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Contact: ssameer@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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