Operation / Customer Service Manager - Transportation Industry!
Roth Staffing Companies

Job Info

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Job Duties:

• Supervise 6 employees from different departments.
• Oversee customer service, business development, and operational activities.
• Handling all customer service issues, managing existing contracts, requests for proposals (RFPs),
• Collaborating closely with the CEO to manage negotiations.
• Manage procurement processes and coordinate material and resources allocation.
• Coordinate with the finance department to approve budgets and financial plans for projects
• Manage relationships/agreements with external partners/vendors.
• Oversee and improve customer support processes to enhance customer satisfaction.
• Manage customer service issues and complaints, ensuring effective resolution and customer satisfaction
• Liaise with superior to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of the business to ensure smooth progress.
• Foster strong relationships with key accounts and external partners/vendors, ensuring contractual agreements are beneficial and upheld.
• Evaluate overall company performance by gathering, analyzing, and interpreting data and metrics.
• Ensure that the company operates in legality and conformity to established regulations

Requirements:

• Bachelor's Degree in business or a related field
• At least 5 years of leadership experience, including at least 3 years in a cross-functional leadership role (Operations leadership experience preferred).
• Experience in Transportation or Logistics industry preferred.
• Knowledge of industry's legal rules and guidelines
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Evidence of building a high-performance leadership team

Additional Info:

• Pay range: $65k-$80k (depending on experience)
• Schedule: Monday-Friday 8:00am-5:00pm
• Location: In Office - New Brighton area

Benefits: Dental, vision, health, and life insurance. PTO (2 weeks) + Paid Holidays. HSA

Perks/Company Culture: Room for compensation growth. Exposer to many sides of the business. Diverse culture - smaller company with a "family feel"! Been around for over 20 years - Financially stable and growing!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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