Program Coordinator, Global Patient Services
Mass General Brigham

Job Info

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About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:

Mass General Brigham Global Patient Services (GPS) represents the new systemwide initiative to provide leading clinical care to patients from around the country and around the world. This exciting new business initiative combines a broad set of existing capabilities, with a new focus on patient access. With a significant investment in this program, MGB plans to enhance patient experience by developing and improving the services offered to destination patients and driving broad-based business growth.

At Mass General Brigham we are dedicated to transforming healthcare and improving patient outcomes on a global scale. We operate an international patient referral program that connects patients in need with world-class medical providers and facilities.

As the Program Coordinator of Global Initiatives, you will play a pivotal role in ensuring the success and satisfaction of our valued customers, while fostering meaningful partnerships within our healthcare system and the medical community across the globe.

Principal Duties and Responsibilities:
Assist in overseeing key markets by conducting market analysis to identify new opportunities, trends, and competitive landscape in the healthcare sector, focusing on international patient services.
Assist in developing and maintaining an international newsletter by gathering information, drafting content, and ensuring it aligns with the company's mission and values.
Support internal communication efforts by helping create and distribute materials that update stakeholders on program developments and successes.
Collaborate with internal teams to organize educational and scientific events, ensuring logistical details are managed and events run smoothly.
Assist in identifying relevant conferences and coordinating logistics, including travel arrangements, materials preparation, and attendance coordination for medical experts.
Support efforts in building and maintaining relationships with medical providers, hospitals, clinics, and other healthcare organizations in strategic markets, including but not limited to regions such as the GCC, LATAM, and Canada.
Assist in coordinating meetings and communications with stakeholders to foster partnerships.
Assist in planning leadership and/or clinical staff trips to international partner sites, including working with internal and external stakeholders to develop trip agendas, scheduling pre-trip meetings, and coordinating all travel related logistics
May perform other duties as needed including special assignments and projects.

Working Conditions:

Office setting. Remote work is permitted as appropriate. Travel as required

Qualifications
Qualifications:
Bachelor's degree in communications, business, healthcare, or a related field. Masters Degree Preferred.
Minimum of [3] years of experience in a similar role, preferably in healthcare or an international setting.
Strong writing and communication skills.
Familiarity with medical specialties and patient referral processes is a plus.
Experience in event planning and execution.
Strong project management skills with the ability to multitask and prioritize.
Proficiency in English; knowledge of additional languages relevant to the MENA and LATAM regions is a plus.
Willingness to travel as needed.

Skills/Abilities/Competencies:

• Quality: Produces high-quality work products for various audiences, demonstrating strong organizational skills and attention to detail.

• Integrity: Maintains high standards of reliability and integrity, aligning departmental goals with the organization's mission.

• Communication: Excellent verbal and written communication skills, capable of effectively presenting information to diverse audiences.

• Judgment: Exercises sound judgment and decision-making skills, knowing when to escalate issues.

• Time Management: Strong organizational and prioritization skills, managing multiple projects efficiently.

• Technical: Proficiency in using multiple software programs and tools relevant to the role.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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