Program Manager, Business Process Improvement
Dexcom, Inc

Job Info

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The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

As part of the Business Transformation Operational Excellence (BTOE) team, we strive to fundamentally change the systems, processes, and technology enterprise-wide and to empower Dexcom employees to achieve measurable improvements. We do that via consistent, reliable, high impact execution of corporate strategy to lower business risk and cost, increase revenue, and bring value for our customers and stakeholders.

Position Summary:

In order to support the rapid growth and scale of Dexcom, we are seeking an experienced, highly motivated Program Manager Business Process Improvement. As a successful Business Process Improvement Manager within business enterprises, the candidate will help lead problem solving programs and initiatives, train others on problem solving, and provide expertise and capabilities that enhance the organization. The successful candidate must be able to demonstrate a consistent record of sophisticated problem solving, high-impact business Lean and Six Sigma initiatives with strong organizational leadership and influencing skills across many different business functions.

Operating within the strategic BPI organization, you will effectively lead multiple Black/Green belt / Lean Practitioner level projects helping to deliver significant process improvements in key strategic areas across the business. In addition, you will be conducting LSS certification training and mentor others on their continuous improvement projects. Projects could be anywhere in the business where problem solving skills and expertise are required such as Finance, Sales, Customer Service, Supply Chain and even cross functional.

You will view this as a tremendous opportunity to impact our customer base and growth of the organization, as well as service our internal business partners.

Where you'll come in:

• Run and lead Black belt level initiatives to ensure considerable process improvements, solutioning, and evaluation of realized benefits to achieve operational excellence targets for the business.
• Conduct education and training on problem solving for certifications, projects and mentoring.
• Coach and mentor active problem-solving project leaders.
• Handle and implement tools and templates for the detailed execution of projects that would impact processes across all sites based on standard implementation approach/methodology.
• Ensure adherence to global framework, standard processes, governance and catalog of services.
• Ensure that business impacts and timelines of projects are properly managed and communicated with the concerned partners.
• Develop reports, analytics, and assessment tools to evaluate performance and possible new improvement opportunities.
• Other Duties as Assigned

What makes you successful:

• Minimum 8-12 years of related and direct experience in business process improvement (Lean Six Sigma) area.
• Worked within a Business Process Improvement structure
• Demonstrated Black belt level problem solving skills, with proven track record of leading complex, broad problem-solving initiatives combined with the ability to implement tactical solutions to completion.
• Strong understanding and appreciation of business process and difficulties in business areas. (preferably in Healthcare or Med device environment)
• In-depth knowledge and experience leading cross-functional teams, with collaborators at all levels of the organization. Strong partnering skills
• Broad business and technical foresight and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies
• Integrated process, people, quality and commitment-centric approach to getting work done - strong customer service orientation
• Good written and oral communication skills including capacity to comfortably talk to senior leaders
• Exceptional skills in assessing, summarizing and communicating business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.

Preferred Qualifications:

• Lean Six Sigma Black Belt Certification or higher. SAFe, Agile/Scrum, PMP, CPM, Prince II or comparable certifications a plus.
• Life science or medical device industry experience preferred.

Experience and Education Requirements:

• Typically requires a Bachelor's degree and a minimum of 8-12 years of related experience.
  
• At this level a graduate degree may be desirable with 4 years of related experience
  

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

View the OFCCP's Pay Transparency Non Discrimination Provision at this link.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:
$105,800.00 - $176,300.00

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