Program Manager - Customer Journeys
Horizontal Talent

Job Info

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Our client is seeking a dynamic and experienced Program Manager to join their team. This role is integral to the Transformation Office, where you will drive initiatives that support the client's growth and strategy.

Key Responsibilities:
- Collaborate across business functions, anticipate and resolve impediments, and align stakeholders.
- Develop, document, and implement strategies to achieve program outcomes and align with broader organizational goals.
- Oversee all activities associated with the program to ensure goals and commitments are achieved.
- Manage a centralized plan encompassing all functional area activities critical to the success of the initiative.
- Partner with cross-functional team members to identify area impacts, incorporate needs into the overall program plan, and drive mitigation plans for critical readiness areas.
- Develop strong partnerships with key functional stakeholders to drive focus on business goals.
- Manage risks and issues, take corrective measures, and anticipate and remove roadblocks.
- Manage the program's budget to ensure business objectives are achieved within approved funding.

The ideal candidate will have:
- 8+ years of experience in project/program management (10+ years preferred).
- A Bachelor's degree or equivalent experience.
- Certified PMP and Agile experience preferred.
- Ability to lead enterprise-level programs consisting of cross-functional teams with multiple delivery workstreams.
- Strong interpersonal skills and executive presence (verbal and written).
- Ability to work effectively in a fast-paced, collaborative environment fostering innovation and transformation.

This role is a unique opportunity to make a significant impact on our client's goals and customer service. If you are a strategic thinker with a proven track record in program management, we encourage you to apply.

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