Qualification Services Customer Complaint Handler
Cytiva

Job Info

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Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Qualification Services Customer Complaint Handler is responsible for managing all customer feedback provided through complaint handling systems, facilitating the QS daily management call for all complaints which includes experts from the entire team making sure the team meets the QA KPI of resolution time for complaints.

This position reports to the Qualification Service Operations Leader and is part of the Qualification Services Operations team located in Uppsala, Sweden and will be an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• QS complaint handler is a cross-functional role that manages all customer feedback that is routed to the QS team. This includes complaints, questions, touchpoints, documentation requests through case management system
• The role manages QS quality KPIs measured in bowlers and is responsible for driving quality related continuous improvement
• Support in creating valid quality KPIs for broader QS team
• Assist in both External and Internal audits
• Facilitate customer communication (internal and external)

Who you are:

• Bachelor's degree in Science, Engineering or relevant work experience
• Knowledge of quality assurance terminology, methods, and tools
• Ability to understand issues at a regional level but also able to see the bigger picture relevant to organization on a global scale
• Strong Command of the English language both written and spoken
• Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others. Communicates and listens effectively to develop and maintain key business relationships

It would be a plus if you also possess previous experience in:

• Desirable: Experience with Qlik, SFDC, and Veeva
• Desirable: Knowledge of Lean tools (like DBS) and understanding of Cytiva products
• Working in a glbal setting

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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