Returns & Quality Analyst
helenoftroy

Job Info

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Join our Logistics and Distribution team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Returns & Quality Analyst

Department: Logistics

Work Location: Cortez, CO. Position is 100% Onsite

What you will be doing:

As advised by the Warranty & Repair Manager, the Returns & Quality Analyst position provides manual and physical labor support for activities associated with the Engineering Services Group.

These activities are tasks that include receiving, sorting and visually inspecting material, updating daily logs and documenting activities. Troubleshooting returns to advise the Business Unit (H&O, OXO Quality group) of findings/issues found to improve the quality of the product.

• Testing, sorting, troubleshooting and visually inspecting returned material.
  
• Take weekly measurements of Power, RPMs on Life Testing samples.
  
• Perform daily maintenance.
  
• Perform maintenance for the product on life test following manufacturer's recommendations in the instruction manual.
  
• Safe operation of pallet jacks.
  
• Sort, receive, log information, and enter information in Oracle Service Cloud for RMA and Blind RMA returns from business units for H&O.
  
• Maintain Laboratory Area in a professional environment.
  
• Maintain Lab equipment and test fixtures.
  

Skills needed to be successful in this role:

• Able to communicate clearly, accurately, and concisely with other staff members.
  
• Attention to detail.
  
• Able to work under pressure and meet aggressive deadlines.
  
• Excellent problem-solving skills.
  
• Little contact with others except supervisor.
  

Minimum Qualifications:

• High School Diploma or General Equivalency Diploma.
  
• 2+ years' experience in product repair, industrial machine operation, or trades requiring the use of tools.
  
• Understanding of and the ability to use computer and MS Office and Windows based software (Word, Excel, and Outlook).
  
• Authorized to work in the United States on a full-time basis
  

Preferred Qualifications:

• Prior experience working with electronics.
  
• Oracle R12 or Oracle Service Cloud experience.
  

In Colorado, the standard base pay range for this role is $22 - $27 hourly. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , and Glassdoor .

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

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