Sales Support Specialist
Pye-Barker Fire & Safety

Job Info

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*Make a difference, protect lives, and achieve your dreams. *Build your career with the industry-leading fire, life safety and security company.
The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention to detail. This person should have experience working in an office environment with exposure to sales activities. The candidate must have good relationship building ability via verbal, written and virtual contact to be successful in this inside role. Candidate must be able to sell the value of monitoring in protecting customer assets as well as people, buildings, and contents.
*Essential Duties & Responsibilities:* 

* Develop target customers from existing service contracts.
* Scrub data and find targets quickly for capitalizing on closing monitoring sales.
* Initiate sales calls with existing customers to secure monitoring contracts for all branches of the company. 
* Coordinate with Service Sales Representatives in each Branch, when assistance is needed, to ensure efficiency and customer satisfaction. 
* Communicate with applicable Service Branch to initiate monitoring and secure needed equipment or services required.
* Process all required paperwork for the contract. 
* Provide sales and administrative coordination for all monitoring services. 
* Assist branch administration personnel in invoicing all monitoring contracts, when needed. 
* Provide timely and accurate entries into operating systems. 
* Ensure strict adherence to the Service Excellence programs. 
* Provide excellent customer service across all locations and accounts. 
* Consult with various teams/management as necessary to ensure a positive experience and delivery of a quality product for the customer. 
* Communicate with customers to effectively maintain and strengthen working relationships. 
* Attend meetings and provide reporting and regular status updates to management. 
* Implement continuous improvement projects to standardize and streamline activities and protocols. 
* Support corporate initiatives and company profitability targets. 
* In addition to building and maintaining a cohesive team atmosphere with other service sales representatives and superintendents, must maintain positive and cooperative working relationships with team members. 
* Other duties as assigned by management.
*Education/Qualification:*  
* Proficiency in Microsoft Excel, with effective analytical skills. 
* Strong problem-solving abilities. 
* Experience initiating contacts with customers and providing follow-up to ensure strong customer service. 
* Experience working against deadlines and a good record of completing projects on time. 
* Advanced oral and written communication skills allowing effective communication with customers, superintendents, field personnel, and management. 
* Solid decision making and problem-solving skills. 
* Strong time management skills with great attention to detail. 
* Ability to multi-task, prioritize responsibilities, and perform with a sense of urgency. 
* Ability to work effectively within a team as well as independently. 
* Proven ability to appropriately negotiate.
* Commitment to continuous improvement.
* High school diploma or GED 
*Other Duties:*
* Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
* Performs other duties as assigned.
*Physical Requirements:*
* Ability to utilize phones and email to communicate with others. 
* Manual dexterity, to operate a computer system, copy/fax machine and write legibly. Requires typing and using a mouse. 
* Ability to sit at a desk/computer station and work on a computer for prolonged periods of time.
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*Benefits and Perks:*

* Excellent pay

* Medical, dental, vision

* Company paid life insurance

* Company paid short term disability

* 401K with employer match

* Paid vacation and company holidays

* Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer

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