Sales Support Specialist
Roth Staffing Companies

Job Info

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Our client is seeking a motivated and detail-oriented Sales Support Specialist to join their team. In this role, you will ensure customer orders flow smoothly through our facility, managing the process from initiation to completion in a timely, productive, and cost-effective manner. You'll serve as a key liaison between customers, internal teams, and external stakeholders to maintain quality and exceed expectations.

Location: Methuen, MA

Employment Type: Full-Time/Temporary to Hire

Pay Rate Range: $28.00-$31.00/hr

Key Responsibilities:

• Communicate effectively with customers, management, sales teams, and production staff to retrieve and provide information.
• Prepare factory tickets, job orders, and job bag requirements accurately, ensuring manufacturing processes align with customer needs.
• Utilize systems like ASI for order preparation, acknowledgments, factory tickets, releases, invoices, and Bill of Lading.
• Monitor and manage customer inventories, work in progress, and receivables.
• Coordinate logistics, including obtaining freight quotes, arranging customer pickups, and managing shipment details.
• Handle requests for quotes and assist with research on customer payment issues for Accounts Receivable.
• Maintain organized, retrievable records of customer samples and related documentation.
• Collaborate with graphics, ink, and structure approval teams to meet customer-specific requirements.

Additional Duties:

• Provide insight into customer expectations to internal teams.
• Support sales by facilitating ongoing communication with clients.
• Address and resolve customer issues alongside plant management and quality teams.

Qualifications:

• Proven experience in a customer-centric operations or order management role.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Excel and Word; experience with ASI or similar systems preferred.
• Strong attention to detail with a commitment to accuracy and quality.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with job shop operations and logistics coordination is a plus.

Why Join Their Team?

• Opportunity to work in a collaborative and innovative environment.
• Career growth opportunities in a thriving organization.
• Make a meaningful impact by contributing to exceptional customer experiences.

Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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