Are you a person who likes to solve problems and help others when they need it? Do you have strong relationship-building skills and connect easily with others? If so, we are looking for talented people like you to join our team! Using company routing and mapping technology.
This position will be support for the routing team, taking inbound calls for scheduling-related issues. Using our company routing and mapping technology, you will be helping customers get dates for their new services or rescheduling the services they currently have. You also be scheduling estimates for new customers. You will also assist us in providing our customers with the highest level of service by calling them the day before we are scheduled to visit their property and perform their services.
Schedulers are an important member of our Contact Center team - they supply a positive customer experience and are the vital human connection to our business services. These team members support the Senske business by receiving calls to resolve basic and routine customer scheduling concerns promptly. They are problem solvers with good negotiation skills who are self-driven, and motivated to meet goals and achieve the highest level of customer satisfaction.
Pay Range: $16.50 - $18.50 per hour (starting wage will be based on relevant experience). This is a hourly, non-exempt position.
Tasks of a Scheduler
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