Scheduling Coordinator
Beacon Hill Staffing Group, LLC

Job Info

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Job Overview

Beacon Hill's Saint Paul, MN based client is seeking a detail-oriented and personable Appointment Scheduler/ Customer Service Representative to join their team. In this role, you will be responsible for scheduling appointments for consultants to conduct phone surveys with customers, ensuring smooth and efficient interactions.

This is a 6-month contract role that is hybrid requiring one day onsite in Saint Paul, MN.

Key Responsibilities

• Schedule customer appointments for consultants to conduct risk control surveys via phone.
• Establish initial contact with customers, providing clear information about the nature and purpose of the call.
• Handle the scheduling of appointments and manage all necessary documentation.
• Confirm appointment details with the consultant and ensure all preparations are complete.
• Address any additional tasks as required to support the team and ensure customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years experience in outbound call handling.
• Strong communication skills with the ability to resolve problems effectively.
• Proven experience in a call center or similar telephone-based customer service role.
• Proficient in Microsoft Office (Excel, Outlook) and experienced with data entry.

Desired Skills

• Ability to manage time effectively and handle calls across different time zones.
• Experience with basic Excel functions; no advanced features required.
• Capable of building rapport with customers and managing potentially difficult situations calmly.
• Strong organizational skills with attention to detail.
• Ability to learn and adapt to new technologies and scheduling platforms.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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