Security Supervisor - 40hrs/Evening Shift
Cooley Dickinson Hospital (CDH)

Job Info

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ABOUT US:

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley.

OUR BENEFITS:

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:

• A range of health, dental, vision, prescription, and life insurance benefits.
• A generous and flexible Earned Time Off program starting at six weeks accrual per year.
• 403(b) retirement plan with various investment options.
• Opportunities and support for continued education including tuition reimbursement.

MAIN FUNCTION:

Receiving general direction from the Senior Manager, Security Services the incumbent assists with the day-to-day site/shift operation. Supervises operational personnel, assures appropriate security response, proper follow-up occurs on all incidents and that all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, represents the department and/or shift on interdepartmental and intradepartmental committees, participates in the annual preparation of the department budget, and ensures that hospital employees, visitors and patients heed hospital policies and practices relating to security issues.

ESSENTIAL JOB FUNCTIONS:

• Working with the site/shift manager, is responsible for the day-to-day operation of the site/shift; assumes charge responsibilities in the absence of the shift manager and takes lead role in responding to emergencies or major occurrences that require departmental intervention. Ensures department philosophy and expectations for customer service is met.
• Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability, performance, efficiency and appearance of staff on a routine basis, completing formal performance evaluations annually; counsels develops and motivates support staff; utilizes hospital's corrective action process as appropriate; keeps support staff informed of all departmental/hospital activities, policies and procedures; coordinates scheduling of operational staff ensuring adequate coverage at all times; oversees the payroll timekeeping and approves all time off requests, schedules overtime as necessary.
• Assesses and participates in the training needs of operational staff; conducts training sessions in a workshop/classroom setting; participates in the creation of departmental recognition and retention programs and other departmental committees and initiatives; works with department management team in its total quality management efforts in order to improve services, enhance productivity and support to the hospital community.
• Ensures that hospital security regulations are enforced, and that criminal violations and security problems are investigated and appropriately reported to management and law enforcement agencies; conducts security surveys/analyses/ALERT program to determine vulnerability and risk to the Institution and communicates risk reduction recommendations to appropriate parties.
• Responds to emergencies or major occurrences that require departmental managerial intervention; facilitates repairs to areas where security/safety breeches are issues.
• Oversees the monitoring and maintenance of department vehicles, any security system and equipment.
• Oversees the orderly handling of court documents (warrants, subpoenas, etc.) between the Hospital and law enforcement agencies.
• Provides input into annual departmental budget preparation; complies with efforts to provide cost effective services within budget parameters.
• Assumes all operational duties and responsibilities of security officer when appropriate.
• Performs other appropriate duties as assigned by Director or Manager.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications
MINIMUM REQUIREMENTS:

• Meet all the requirements of the security officer position.
• Ability to obtain Special State Police license.
• Bachelor's Degree in Criminal Justice or related discipline, preferred.
• Strong customer service, interpersonal, analytical, and coaching skills.
• Previous supervisory experience preferred.
• Valid Massachusetts Driver's License, good driving record and access to transportation required.

EEO Statement
It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.

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