Senior Quality Assurance Specialist - Health and W...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Walmart Central Fill Pharmacy is a specialized type of pharmacy that focuses on processing and dispensing of prescriptions for multiple retail pharmacy locations within a region. Unlike a traditional pharmacy, Central Fill is full of automation allowing prescriptions to be filled fast and accurately. But the best part of Central Fill pharmacy is taking care of our patients in the community. While we are not patient facing, our job provides retail pharmacies the ability to spend much deserved time providing clinical services and education to the communities they serve.

We are seeking a highly skilled and certified Lead Pharmacy Technician (CPhT) to join our team as a Senior Quality Assurance Specialist at Walmart Central Fill Pharmacy in Frederick, MD. As a key member of our team, you will be responsible for developing and implementing quality assurance processes to ensure consistent customer service delivery, improving quality control processes, and providing expert advice and guidance to stakeholders.

This is a full-time, onsite position. Must be able to cover an 8 hour shift within a 8am - 6pm window.

Key Responsibilities:

• Quality Audits and Feedback: Develop and execute quality audits to assess customer service delivery and identify areas for improvement. Provide constructive feedback to agents and managers on successes and opportunities for improvement.
  
• Quality Reporting and Analysis: Create and evaluate quality reports to measure key performance indicators and identify trends. Recommend changes to improve quality control processes and customer satisfaction.
  
• Process Improvement: Identify process errors and determine solutions to improve quality control and customer satisfaction. Collaborate with stakeholders to develop action plans and implement solutions.
  
• Training and Development: Identify training opportunities and provide recommendations to stakeholders. Update training documentation and ensure solutions are implemented.
  
• Quality Assurance Processes: Evaluate and improve quality review processes, develop and drive process changes, and assess the effectiveness of quality assurance programs.
  
• Business Solutions and Relationship Building: Build relationships and partnerships with key stakeholders to identify business needs and develop and implement necessary processes and practices. Monitor progress and results, and adapt to changing demands and responsibilities.
  
• Compliance and Ethics: Model compliance with company policies and procedures and support company standards of ethics and integrity. Incorporate these into the development and implementation of business plans and provide expert advice and guidance to others.
  

Minimum Qualifications:

• Pharmacy Technician certification (PTCB or ASHP).Pharmacy Technician registration (from board of pharmacy in applicable state).
  
• Data Analysis Experience
  
• Intermediate to Expert Excel Knowledge
  
• QA Certification (a plus)
  

#LI-MW3

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $15.63-$26.68*
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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Regional Pay Zone (RPZ) (based on location)
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- Sales Volume Category (SVC) (based on facility sales volume)
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Pharmacy Technician certification (PTCB or ASHP).Pharmacy Technician registration (from board of pharmacy in applicable state).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Assessing training programs and customer service levels in a production, sales, or customer service environment., Lead pharmacy technician, Providing performance feedback or on-the-job training, Walmart Retail Pharmacy (Pharmacy Only)

Primary Location...

4910 EXECUTIVE CT S STE D, BLDG 203 FREDERICK, MD 21703-7489, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?
  
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