Service Advisor - Land Rover Denver
Holman Enterprises

Job Info

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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Land Rover Denver has an outstanding opportunity for a Service Advisor to join the Holman Family!

What will you do?

The Service Advisor will interact with customers to determine their need for vehicle repairs. The worker may road test the vehicle, visually inspect the vehicle and explain service costs to the customer.

The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and performing the following duties:

• Meet & greet customers with courtesy and efficiency
  

• Write up service needs and provide the customer with an accurate estimate for the dollar amount and completion time of work.
  

• Communicate effectively with the customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
  

• Maintain knowledge of warranty and service/insurance policies.
  

• Keeps the customer informed and advise the customer of the prognosis of their vehicle.
  

• Call customers to set appointments and answer telephones in a timely manner.
  

Qualification Criteria:

• Service Advisor experience highly preferred
  

• Dealership experience preferred
  

• Current valid driver's license
  

• Must have good reading, writing and math skills.
  

• Have excellent interpersonal skills and provide outstanding customer service.
  

• Ability to work retail hours
  

• Computer proficient
  

#LI-RL1

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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